Senior AI Software Engineer

About this role

<div class="content-intro"><p>At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.</p></div><p><strong><span data-contrast="auto">The Role</span></strong><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.</span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto"> </span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">We are looking for a Senior AI Software Engineer who thrives at the intersection of infrastructure, DevOps, and applied AI. In this role you will design and build intelligent automation systems that reduce toil, accelerate delivery, and improve platform resilience for teams spanning Release Management, SRE, DevOps, Systems, Networking, and Voice Engineering across the NICE CXone global multi-region cloud platform, including sovereign regions for UK Gov, AU Gov, EU, and FedRAMP. Your code will run in production and will directly impact how hundreds of engineers build, deploy, and operate mission-critical software.</span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto"> </span><span data-ccp-props="{}"> </span></p> <p><strong><span data-contrast="auto">What You’ll Own</span></strong><span data-ccp-props="{}"> </span></p> <p><strong><span data-contrast="auto">Infrastructure Automation</span></strong><span data-ccp-props="{}"> </span></p> <ul> <li><span data-contrast="auto"> Design and build end-to-end automation pipelines for cluster provisioning and new region and environment builds, including AWS account bootstrapping for sovereign cloud regions such as UK, AU, EU, and FedRAMP.</span></li> <li><span data-contrast="auto"> Automate infrastructure lifecycle tasks that currently require manual navigation of web-based tooling by translating operator workflows into reliable, idempotent, API-driven pipelines.</span></li> <li><span data-contrast="auto"> Build tooling to provision and validate monitoring, alerting, telemetry pipelines, and network circuits for new regions at launch.</span></li> <li><span data-contrast="auto"> Integrate automation into existing CI/CD systems including GitLab CI and Backstage, with proper pipeline gates and exit-criteria-driven release controls.</span></li> </ul> <p><span data-contrast="auto"> </span><span data-ccp-props="{}"> </span></p> <p><strong><span data-contrast="auto">AI-Driven Operations</span></strong><span data-ccp-props="{}"> </span></p> <ul> <li><span data-contrast="auto"> Contribute to the AI Ops Incident Intelligence Platform by building agents and orchestration layers that surface meaningful signal from noise during incidents, identify recurring failure patterns, and recommend remediation paths.</span></li> <li><span data-contrast="auto"> Develop AI-powered change risk scoring and production readiness gates that integrate directly into the deployment pipeline.</span></li> <li><span data-contrast="auto"> Build automated rollback capabilities triggered by business-level signals such as error rate, latency, and revenue impact, rather than simple health checks alone.</span></li> <li><span data-contrast="auto"> Work within the DevOps AI Working Group to coordinate AI pipeline efforts across SRE, DevOps, Systems, and Networking teams, ensuring shared standards and preventing fragmented shadow-ops tooling.</span></li> </ul> <p><span data-contrast="auto"> </span><span data-ccp-props="{}"> </span></p> <p><strong><span data-contrast="auto">Cross-Functional Engineering</span></strong><span data-ccp-props="{}"> </span></p> <ul> <li><span data-contrast="auto"> Collaborate directly with SRE, Systems, Network, and Voice Engineering teams to identify high-toil workflows and translate them into automation candidates.</span></li> <li><span data-contrast="auto"> Build and maintain Model Context Protocol (MCP) server integrations that allow AI agents to safely interact with operational tooling including ServiceNow, Jira, Confluence, and AWS APIs, with appropriate guardrails in place.</span></li> <li><span data-contrast="auto"> Design all solutions with sovereign isolation requirements in mind, ensuring that UK, AU, and EU sovereign instances operate independently and within compliant data boundaries.</span></li> </ul> <p><span…