Senior Accounts Receivable (AR) Analyst

About this role

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About You

You are a detail-oriented and analytically driven AR professional who thrives at the intersection of financial operations and actionable insight. You bring a deep understanding of the end-to-end accounts receivable lifecycle and a data-driven mindset that allows you to move seamlessly between transactional execution and cash forecasting. You are comfortable navigating large datasets in tools like Excel, or Google Sheets from operating system and financial system data, surfacing actionable trends, and communicating complex financial findings clearly to leadership. You collaborate naturally across teams, take full ownership of your work and are energized by identifying opportunities for continuous improvement. You communicate with ease in both French and English, and you operate with a high level or integrity when balancing the needs of our customers and AppDirect’s finances.

What you'll do and how you'll have an impact

The Senior AR Analyst owns and oversees the end-to-end accounts receivable and cash lifecycle for IT Cloud, an AppDirect Company, with expanded accountability for cash forecasting, variance /flux analytical insights. While the role includes transactional AR execution (Credits, Cash, Collections) it also requires a detailed view to proactively identify issues impacting cash flow, DSO, and revenue accuracy, and to drive continuous improvement across the IT CLoud revenue processes. Success in this role requires strong analytical judgment, comfort operating in large datasets, and the ability to translate that data into clear, actionable recommendations for Finance and Revenue leadership.

Key Responsibilities

AR, Cash & Revenue

• Own the end-to-end accounts receivable lifecycle, including complex cash application (as needed), collections, refunds, write-offs, credit memos, reconciliations, and issue resolution.

• Ensure accurate three-way reconciliation between NetSuite, bank activity, and marketplace data; investigate variances, identify root causes, and recommend corrective actions related to overpayments, short payments, refunds, and chargebacks.

• Identify and mitigate revenue leakage risks, including billing gaps, disputes, unapplied cash, credit exposure, and delayed collections.

• Partner cross-functionally with Account Management, Sales, Customer Success, and Finance to resolve disputes, manage credits, lift holds, and support timely cash collection while maintaining strong customer relationships.

• Own AR and cash application process documentation and SOPs, identifying opportunities for efficiency, automation, and control improvements

Analytical & Forecasting Responsibilities

• Own AR-related inputs into monthly cash flow forecasts, including expected collections, risk adjustments, and variance analysis versus prior forecasts.

• Generate, analyze, and interpret AR Aging, DSO, and key AR KPIs, identifying trends in customer payment behavior and exposure across customer segments.

• Proactively identify accounts at risk of delinquency or credit limit exposure and recommend preventive or corrective actions, including partnership with sales teams on suspension progression and 3rd party collection needs.

• Support the development and enhancement of Finance and AR reporting, including bad debt, credit exposure, churn-related impacts, and credit memo analysis.

Reporting & Communication

• Provide regular updates, insights, and recommendations to Finance and Revenue leadership related to cash flow, collections performance, and AR risk.

• Clearly communicate risks, variances, and proposed actions, supported by data and analysis.

• Escalate overdue, high-risk, or unusual AR issues with clear context and recommended next steps.

What we’re looking for

• Bachelor’s degree in Accounting, Finance, or related field (or equivalent practical experience).

• 4+ years of progressive experience in accounts receivable, collections,…