Senior Account Manager

About this role

GR8_TECH builds B2B iGaming platforms for operators who play to lead.

We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.

With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.

Our ambition drives us. Our people make it real.

If you’re a challenger in spirit and a champion in action — join us.

Why this role exists:

This role exists to protect, stabilize, and scale our high-value B2B platform partnerships. You’ll help us hit our long-term net revenue retention goals by turning complex iGaming client relationships into predictable, high-growth revenue streams while ensuring our product roadmap matches real market needs.

What you’ll drive:

Strategy & Business Growth

• Own commercial growth plans and run regular business reviews to align on client goals, execute commercial renewals, and identify upsell/cross-sell opportunities.

• Defend and negotiate complex commercial proposals—including discounts, SLA compensations, and renegotiations—balancing client satisfaction with company profitability.

• Analyze client ROI using CRM and BI data tools to proactively uncover unmapped revenue opportunities and optimize product adoption.

Client Advocacy & Discovery

• Translate client business metrics and organizational structures into actionable product and operational feedback for internal GR8_TECH teams.

• Ambassador the customer's goals internally, while remaining realistic about platform capabilities and highlighting churn or integration risks early.

• Gather raw customer feedback through direct communication and structured satisfaction surveys to continuous platform development.

Delivery & Operational Excellence

• Drive smooth platform onboarding for newly signed accounts, guiding them through the initial configuration phase.

• Unblock operational jams across Legal, Compliance, Finance, Product, and Support teams to keep the client experience frictionless.

• Track, follow up, and systematically document all client requests and feature updates inside CRM, JIRA, and Confluence.

Cross-Team Leadership & Expertise Transfer

• Mentor and upskill internal team members, leading training sessions for new joiners and setting up peers for successful client-facing presentations.

• Deliver crisp product upgrade presentations to clients, ensuring they understand our development roadmap and know how to use new functionalities.

What makes you a GR8 fit:

Must-Have

• 3+ years of experience on the B2B Platform Provider side in iGaming (either as an Account Manager or in a similar client-facing platform role).

• Advanced commercial negotiation skills with a proven ability to build, explain, and defend financial proposals internally and externally.

• Fluency in Russian or Ukrainian; English proficiency at B2 level or higher.

• Deep structural understanding of the iGaming landscape, including operators' gaming sites, operational bottlenecks, and marketing challenges.

• Solid technical literacy—understanding the software development life-cycle (SDLC) and release management enough to talk to developers and explain timelines to clients.

• Deep familiarity with account planning (CRM/BI) and experience with project tools (JIRA, Confluence, Miro, Asana).

• Resilience and empathy in communication.

• A strong problem-solving mindset with the ability to handle unfamiliar tasks or systems.