Senior Account Director, In-Account Growth

About this role

About Phase2 and this role

Our remote first employees join and stay at Phase2 to be a force. In pursuit of digital experience that advances the Phase2 is a technology partner that builds digital and AI products for organizations where the stakes are high and the margin for error is small. From healthcare to financial giants to global enterprises, industry leaders rely on us to deliver the digital experiences, products, and platforms that matter most. And build what's next. Today, we are putting AI into production, building on the same trusted foundations we've been engineering for 25 years.

We're hiring a Senior Account Director, In-Account Growth, to be that partner for a portfolio of existing and newly signed clients. You'll own the relationships, spot the next problem worth solving, shape the technical solution, and close the deal. This is a quota-carrying role with a $7M+ annual sales target.

This role reports to the SVP, Account Management.

How we work with clients

Every engagement is shaped around a specific client problem, and you own your accounts end to end. You sit with clients to understand what's getting in their way, then bring the technical depth to shape the answer: how the solution is architected, what data and cloud infrastructure it depends on, and what's feasible before it reaches a proposal. You scope it, price it, and stand behind it. After the signature you stay close through delivery, escalations, and renewals, keep the account healthy, and turn every win into the next opportunity. You own the sales strategy for your accounts, build the value story executives will fund, and bring the market insight that shows clients why now.

Core strengths for this role

AI fluency across product and tech. You know how AI systems are put together: the models, retrieval, orchestration, and the cloud infrastructure that makes them run. You can talk use cases fluently with a business leader, then go just as deep on context engineering and semantic data with their architects.

A working grasp of modern platforms and data. You know how DXPs, cloud, data platforms, and integrations fit together, and why modernization efforts stall. You can follow a solution architect's whiteboard and explain it to a CFO.

Experience-led thinking. You see how customer experience, content, and marketing technology drive business results, and you can connect a CMO's goals to a CTO's roadmap in the same account.

Consultative deal leadership. You diagnose before you prescribe. You shape custom engagements with our experts, price them around outcomes, and build the business case that gets executives to commit.

Proactive ideation. You don't wait for clients to come to you. You seek them out and build a flywheel of referrals and outreach inside each account, turning one team's win into an introduction to the next team, department, or business unit. You bring clients new ideas, a point of view on what they should do next, and a clear case for why it matters, often before they've recognized the need themselves.

Market and industry insight. You're the person who sees a new model or agent framework and immediately thinks about which client it could help. You know where AI is heading, you get excited about putting it to work in Phase2's emerging solution areas, and you share what you learn with our teams as readily as you bring it to clients as a point of view on why now. You also know our clients operate where the stakes are high and the margin for error is small, so you sell trust as confidently as innovation. AI built on Phase2's trust pillars, with trusted data, connected systems, and the right safeguards, is AI they can put into production and stand behind.

Trusted partnership. You build relationships that last beyond the deal, earning trust from client executives and from the Phase2 teams who deliver the work.

What you'll do

Grow your accounts

• Build and close $7M+ in your first 12 months by growing your accounts: expanding into new departments, business units, and service lines, and bringing clients larger, more strategic programs that build on the work already in place

• Know your clients' business well enough to see the next problem before they ask, and build the case for solving it

• Run the full cycle yourself: discovery, qualification, solution shaping, proposal, negotiation, and close. You price around the outcomes and impact you deliver, not just the hours it takes

• Keep your Salesforce pipeline accurate and your forecast something leadership can plan around

Shape the deal with the people who'll deliver it

• Work side by side with solution architects, strategists, and delivery leads to scope work that is ambitious, realistic, and profitable

• Price custom engagements, including outcome-based and roadmap-driven models, not just hours

• Write and present proposals and SOWs that executives will fund and our teams can deliver

• Handle procurement, legal, security reviews, and compliance questions common in healthcare and life sciences

Be the client's trusted advisor

• Build relationships across the C-suite and the teams below them, in both marketing and technology

• Turn AI, data, and platform capabilities into plain business outcomes: revenue, cost, risk, speed

• Stay close to active engagements: lead regular account relationship calls, support the project team, and keep a steady read on client health, so you catch issues early and see the next opportunity first

• Own escalations with confidence, bringing the client and our team together and constructively challenging both to reach the best possible outcome

• Make sure client wins are visible inside Phase2, and help marketing turn them into case studies

Represent Phase2 in the market

• Co-sell with platform and technology partners at the executive level

• Speak at industry events, conferences, and panels as a recognized voice on AI and digital transformation, influencing the conversation and elevating Phase2's position in…