Senior Academy Programme Manager

About this role

<div class="content-intro"><div class="p-rich_text_section">Bloomreach is building the world’s premier <strong data-stringify-type="bold">agentic platform for personalization</strong>.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the <strong data-stringify-type="bold"><em data-stringify-type="italic">entire</em></strong> customer journey.</div> <ul class="p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested" data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0"> <li data-stringify-indent="0" data-stringify-border="0">We're taking <strong data-stringify-type="bold">autonomous search</strong> mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.</li> <li data-stringify-indent="0" data-stringify-border="0">We’re making <strong data-stringify-type="bold">conversational shopping</strong> a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.</li> <li data-stringify-indent="0" data-stringify-border="0">We're designing the future of <strong data-stringify-type="bold">autonomous marketing</strong>, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.</li> </ul> <div class="p-rich_text_section">And we're building all of that on the intelligence of a single AI engine — <strong data-stringify-type="bold">Loomi </strong>— so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.</div></div><h2>About Bloomreach Academy</h2> <p>Bloomreach Academy is Bloomreach's value realisation engine. We build customers' and partners' expertise and confidence so they can turn their vision into outcomes — driving platform adoption, measurable ROI, and customer advocacy. Academy sits at the heart of the customer journey, from onboarding to mastery. We are a strategic lever for Bloomreach growth, not just a training function.</p> <p>Four values guide how we work:</p> <ul> <li><strong>Learner obsession</strong> — every decision we make is for the benefit of our learners.</li> <li><strong>Craftsmanship</strong> — our work is grounded in learning science and industry best practice; we consult, challenge, and advise before we build.</li> <li><strong>Innovation</strong> — we continuously iterate on how we work, adopting new approaches intentionally to create real value.</li> <li><strong>Talent cultivation</strong> — we create the conditions for people to do their best work through opportunity, the right tools, and genuine support.</li> </ul> <h2>Overview of the Role</h2> <p>We're evolving our Academy Operations function from a generalist model into a discipline grounded in <strong>programme management methodology and specialisation</strong>. As a Senior Academy Programme Manager, you'll independently run Academy programmes end-to-end while starting to build depth in one specialisation: <strong>Learner Experience</strong>.</p> <p>In practice, you'll support all aspects of Bloomreach Academy operations, with an increasing focus on Learner Experience. Learner Experience is about how it feels to learn with Bloomreach Academy, from the first interaction to advocacy. In this specialisation, your programmes will cover learner journeys, content discoverability, UX, personalisation and engagement strategy, and more. You'll partner closely with our other Senior Programme Manager (Systems Architecture), the Content team, and other teams internally to turn data and learner feedback into learning experiences that learners love.</p> <h2>What You'll Do</h2> <p><strong>Programme management</strong></p> <ul> <li>Independently manage Academy programmes end-to-end, applying PM methodology in practice (project plans, stakeholder maps, milestone reviews, documented decisions), and drawing on guidance only where genuinely needed.</li> <li>Act as a trusted partner for Subject Matter Experts, internal stakeholders, and learners, owning structured status communication and reducing recurring queries.</li> <li>Create and maintain the process documentation and delivery frameworks the team relies on, and continuously improve core processes.</li> <li>Leverage AI and automation to improve operational and delivery efficiency.</li> </ul> <p><strong>Specialisation: Learner Experience</strong></p> <ul> <li>Partner closely with the Content team, the other Senior Programme Manager (Systems Architecture), and other relevant teams on:</li> <ul> <li>Shaping learner journeys and tailoring the experience to each learner persona's needs and preferences.</li> <li>Setting the engagement strategy and building the communications and nudges that lift registration, activation, progression, and…