Scheduling Care Coordinator - Pediatrics Clinic

About this role

Cortica is looking for a Site Care Coordinator to join our growing multi-disciplinary team.

• As Site Care Coordinator, you will play a crucial role in optimizing client and provider scheduling to enhance service delivery and operational efficiency.

• As a consistent point of contact for families, you’ll collaborate closely with site leadership—including clinical, operational, and shared services (e.g., RCM, Scheduling, Enrollment, etc.)—to maintain a cohesive site culture, uphold the highest standards of care, and guide families through their journey at Cortica.

• By facilitating communication between families and various teams, the Site Care Coordinator ensures seamless coordination of care.

• This role is essential in managing cancellations, rescheduling, and implementing optimal scheduling practices that align with client needs and provider capacity.

• This position requires an on-site presence to effectively manage and oversee scheduling processes and address concerns promptly.

What will you do?

Patient Care Navigation:

• Guide patients through care pathways efficiently, monitoring their progress and proactively identifying and addressing care delays and barriers.

• Serve as the point of contact for families, streamlining communication and guiding them through their Cortica journey.

• Keep families informed about wait times for services.

Scheduling Optimization:

• Create scheduling plans that adhere to best practices, ensuring providers are utilized to their full capacity while aligning with the clients' needs.

• Collaborate with clinical teams to integrate strategies into broader care plans, promoting a holistic approach to care.

• Provide scheduling support for contract scheduling processes, particularly for Schools-related contracts, and assist with scheduling activities for Value-Based Care (VBC) clients.

Communication and Collaboration:

• Collaborate closely with on-site leadership team to address and resolve client scheduling concerns efficiently and professionally.

• Collaborate closely with clinical leadership to ensure timely case assignment and management.

• Address client inquiries and requests promptly, maintaining high standards of service.

Technology Utilization and Best Practices:

• Utilize scheduling tools such as Axon, Smart Scheduling, and Salesforce to enhance scheduling efficiency and streamline operations.

• Monitor key performance indicators (KPIs) to assess scheduling success and make data-driven decisions to optimize scheduling practices.

• Follow established scheduling protocols and best practices to ensure efficient and effective scheduling that meets the needs of both clients and providers.

We’d love to hear from you if:

• You bring 4+ years’ scheduling experience in ABA services or related field.

• You bring 2+ years in client services related role.

• You have strong problem-solving skills.

Your Compensation and Benefits:

• $2,000 continuing education stipend.

• Receive competitive compensation, $26.49/hr to $33.11/hr depending on experience.

• 401k matching.

• PTO and continuing education/wellness days.

• Paid holidays.

• Health, vision, dental, and pet insurance.

• Referral bonuses.

EOE. This posting is not meant to be an exhaustive list of the role and its duties. Please review the job description in the following link: https://bit.ly/3NkEi7S

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