Scaled Customer Success Manager

About this role

<div class="content-intro"><div> <div> <p><strong><span style="color: #000000;">About Boomi and What Makes Us Special</span></strong></p> </div> </div> <div> <div> <p><span style="color: #000000;">Are you ready to work at a fast-growing company where you can make a difference? Boomi, the data activation company for AI, powers the agentic enterprise by bringing data to life across the business. The award-winning Boomi Enterprise Platform is the active data foundation that delivers essential agentic infrastructure enabling organizations to drive agentic transformation and harness the power of AI with secure, scalable connectivity.  Trusted by over 30,000 customers and supported by a network of 800+ partners, Boomi helps organisations of all sizes achieve agility, efficiency, and innovation at scale. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out <a href="http://www.boomi.com/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=http://www.boomi.com/&source=gmail&ust=1782843859988000&usg=AOvVaw3Yitd6hYQcya0j0B5k0__J">boomi.com</a>  or visit our <a href="https://boomi.com/company/careers/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://boomi.com/company/careers/&source=gmail&ust=1782843859988000&usg=AOvVaw2W_0H5BboonDUat_xHGW0d">Boomi Careers</a> page to learn more.</span></p> </div> </div></div><p><strong>How You'll Make An Impact</strong></p> <p>Creating an Amazing Culture and Building Customer Love are two of our most strategic values at Boomi.   The Boomi Customer Success team lives and breathes these values every day.  A critical element of Boomi’s strategy is helping our customers accelerate their time to value and expand their relationships with Boomi.  This is a key differentiator for us and we believe that our customers deserve a unique and exceptional experience. When we do this well, our customers succeed and Boomi succeeds by increasing our renewal and growth rates. </p> <p>We currently have several openings in our team for an experienced Customer Success Manager for our hyper-growing commercial segment.</p> <p>We seek energetic and highly productive CSMs for our ever-growing customer base. You will work with a large portfolio of customers to proactively launch and drive adoption and act as the voice of your customers internally at Boomi. You are relentless and dedicated to orchestrating high-value engagements including adoption, implementation, value creation, business reviews, roadmap alignment, and documenting measurable outcomes for our customers.</p> <p><strong><em>This is a hybrid role based in our Vancouver office, with in-office days Tuesday, Wednesday and Thursday.</em></strong></p> <p><strong>What You'll Do </strong></p> <ul> <li> <p>Develop and maintain a deep understanding of our customer's business objectives, challenges, and opportunities and help deliver value-driven engagements</p> </li> <li> <p>Identify, design, and being able to achieve the customer's goals in a short-term relationship</p> </li> <li> <p>Maintain a deep understanding of our platform and make recommendations on how customers can use it to accelerate their business objectives</p> </li> <li> <p>Deliver proactive and reactive customer success motions through touchpoints that require product knowledge, joint planning, problem-solving and ability to multi-task </p> </li> <li> <p>Collaborate with internal teams, including sales, services, support, and product to ensure adoption as well as mitigate any adoption risks</p> </li> <li> <p>Track and report on key metrics related to customer engagement, adoption,  satisfaction, and retention</p> </li> <li> <p>Proactively identify opportunities to expand the usage of Boomi products and services within existing customer accounts</p> </li> </ul> <p><br><strong>The Experience You Bring</strong></p> <ul> <li> <p>4 - 6 years of experience working as either Success Manager, Technical Consultant, Architect, or in other roles with a project, delivery, or technical account management focus</p> </li> <li> <p>Experience working with a large portfolio of customers (+100) and being able to manage multiple accounts at different stages in the life cycle. </p> </li> <li> <p>Excellent ability to understand and communicate complex business and technical subjects to both technical and non-technical audiences</p> </li> <li> <p>Ability to actively listen to customers and translate their business needs into personalized consultation</p> </li> <li> <p>Proven business and technical acumen to proactively identify customer needs and implement success, adoption, and outcome realization plans</p> </li> <li> <p>Have a data-driven and analytical mindset to prioritize, manage, and deliver multiple tasks and initiatives simultaneously</p> </li> <li> <p>Technical proficiency and a strong…