Scale Dispatcher

About this role

AMP is applying AI-powered sortation at scale to modernize the world's recycling infrastructure and maximize the value in waste. AMP gives waste and recycling leaders the power to harness AI to reduce labor costs, increase resource recovery, and deliver more reliable operations. With hundreds of deployments across North America, Asia, and Europe, AMP’s technology offers a transformational solution to waste sortation and changes the fundamental economics of recycling.

Headquartered in Louisville, Colorado, the Denver Post and BuiltIn Colorado have recognized AMP as one of the state's top workplaces. AMP has operations and career opportunities outside of Atlanta, Cleveland, Portsmouth, Virginia, and Europe. We’re fostering an environment where passionate individuals can grow and create impact. We seek unconventional thinkers to join our mission to enable a world without waste; at AMP, your contributions have meaning and can spur change. With backing from top-tier investors and national recognition including North American Cleantech Company of the Year, we’re always seeking ways to better our operations, raising the bar on innovation, and looking to collaborate and improve in what we do. Learn more at AMPSortation.com.

AMP is applying AI-powered sortation at scale to modernize the world's recycling infrastructure and maximize the value in waste. AMP gives waste and recycling leaders the power to harness AI to reduce labor costs, increase resource recovery, and deliver more reliable operations. AMP’s technology offers a transformational solution to waste sortation and changes the fundamental economics of recycling.

Headquartered in Louisville, Colorado, the Denver Post and BuiltIn Colorado have recognized AMP as one of the state's top workplaces. AMP operates and offers career opportunities in the Atlanta, Cleveland, Portsmouth, VA, and Commerce City, CO regions, as well as across Europe. We’re fostering an environment where passionate individuals can grow and create impact. We seek unconventional thinkers to join our mission to enable a world without waste; at AMP, your contributions have meaning and can spur change. With backing from top-tier investors and national recognition including North American Cleantech Company of the Year, we’re always seeking ways to better our operations, raising the bar on innovation, and looking to collaborate and improve in what we do. Learn more at ampsortation.com.

AMP is hiring a Scale Dispatcher to work onsite in Portsmouth, Virginia.

As a Scale Dispatcher, you will be responsible for operating facility scale systems, coordinating daily routing and dispatch activities, processing billing and documentation, and serving as a primary point of contact for customers, drivers, and internal teams. This role plays a critical part in ensuring accurate reporting, efficient logistics operations, and high-quality customer service.

Essential Job Functions

Scale Operations & Dispatch

• Learn and operate scale program software including “PARADIGM”

• Weigh inbound and outbound trucks and accurately record transaction data

• Prepare daily scale logs and operational reports

• Set roll-off and tractor-trailer routes for the following day and adjust routes as needed

• Obtain and assign daily paperwork/work orders for tractor-trailer drivers

• Close out roll-off and tractor-trailer routes from the previous day

• Ensure all routes are closed accurately for bi-monthly billing cycles

• Enter tickets and route data for roll-off and tractor-trailer operations

• Input overnight and weekend vehicle activity and maintain night driver logs

• Monitor facility camera systems as required

• Communicate with plant personnel to ensure proper loading of materials

Customer Service & Communication

• Answer phones for scale operations, sales inquiries, and customer support

• Respond to emails regarding service requests, orders, and scheduling

• Direct pricing and sales inquiries to appropriate contacts

• Develop knowledge of the customer base and proactively support scheduling and coordination

• Enter new services and arrange additional containers as requested

• Prepare and distribute customer quotes

• Schedule appointments for outgoing materials, exports, and customer services

Billing, Documentation & Reporting

• Ensure shipping and receiving paperwork is accurate and complete

• Enter service requests, sales orders, and purchase orders for billing

• Close out fulfilled orders and reconcile billing records

• Send disposal tickets and signed Bills of Lading (BOL) to partners

• Obtain disposal tickets from vendors

• Send daily tonnage reports

• Prepare and distribute daily, weekly, and monthly activity and inventory reports

Required Knowledge, Skills, and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Required

• High school diploma or GED

• 1+ years of experience in dispatch, scale operations, logistics, or administrative support

• Basic math and data entry proficiency

• Strong attention to detail and accuracy

• Excellent verbal and written communication skills

• Strong organizational and time management abilities

• Ability to multitask in a fast-paced environment

• Professional customer service skills

• Proficiency with computers and office software

• Ability to handle confidential information

Preferred

• Experience with PARADIGM software

• Experience in waste, recycling, logistics, or industrial environments

• Familiarity with DOT and OSHA regulations

• Public Weighmaster certification

• Associates degree or related coursework preferred

Experience in Microsoft (Excel, Word)

Supervisory Responsibilities

• None

Working Location:

• 3325 Frederick Blvd, Portsmouth, VA

Schedule:

• 9 AM - 5 PM, Monday - Friday, may adjust to 2 PM - 10 PM, as business needs

• Weekends as needed

Working Conditions/Physical Demands:

The physical demands described here are representative…