SAP ABAP Technical Analyst - AMS

Sobre el puesto

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

The SAP ABAP Technical Analyst is responsible for providing technical support and development across the SAP modules implemented within the organization. The role involves analyzing, correcting, and enhancing programs, function modules, interfaces, forms, user exits, enhancements, and custom objects. The analyst also actively participates in testing cycles, technical validations, release activities, and stabilization processes within the AMS model, ensuring alignment with corporate standards, best practices, and business requirements.

1) Technical Incident and Request Management (AMS)

Analyze, diagnose, and resolve incidents related to ABAP developments, including reports, interfaces, function modules, BADIs, BAPIs, user exits, and other custom enhancements.
Handle technical requests by assessing impact, feasibility, effort, and alignment with development standards.
Provide support and corrective actions for technical objects that interact with various SAP functional modules (FI, MM, SD, PP, HR, CAR, PI/PO, etc.).

2) ABAP Object Development and Maintenance

Perform adjustments, corrections, and enhancements to existing ABAP developments, including:

Classical and ALV reports
Interfaces (RFC, IDoc, API)
Forms (SmartForms, Adobe Forms, SAPScript)
Enhancements (User Exits, BADIs, Enhancement Points)
Batch Jobs
OData services (when applicable)

Review technical dependencies and ensure compatibility across SAP components.

3) Technical Validation and Testing

Participate in functional and technical testing (SIT/UAT), validating the correct operation of developments and applied fixes.
Ensure technical quality through code reviews, performance validation, consistency checks, and adherence to standards.
Prepare technical evidence and document results for each testing cycle.

4) Cross‑functional Collaboration and Support

Collaborate with functional analysts across modules and technical teams (PI/PO, Basis, DBAs, Integration) to jointly resolve incidents.
Provide technical support during release activities, maintenance windows, and post‑release stabilization.
Maintain clear communication with key users and IT teams to ensure accurate understanding of requirements.

5) Technical Documentation and Operational Compliance

Document developed or modified objects, including technical specifications, diagrams, process flows, dependencies, and evidence.
Maintain the team's technical repository updated and aligned with governance standards.
Ensure compliance with versioning policies, transport procedures, and change‑control guidelines within the AMS model.

6) Continuous Improvement

Identify opportunities for improvement in code quality, performance, integrations, and technical processes.
Propose refinements or refactoring to enhance stability, efficiency, and traceability.
Contribute to standardization, automation, and operational improvement initiatives.

Who You Are

Required Technical Knowledge

ABAP Core

ABAP OO
ALV / Classic and Modern Reports
RFC, BAPI, BADI, User Exits
Enhancements Framework
Batch Input / Call Transaction
SmartForms, Adobe Forms, SAPScript
Batch Jobs & Background Processing

Integrations and Connectivity

IDocs (structure, processing, debugging)
APIs / OData Services (preferred)
Familiarity with SAP PI/PO or SAP CPI integration scenarios (preferred)

SAP Tools

SE80, SE38, SE37, SE24, SE11, SE41, SE93
ST22, SM37, SM36, WE02/WE05, SE16/SE16H

Additional Preferred Skills

Advanced debugging
Performance tuning and optimization
Basic SQL and data structure knowledge
Understanding of organizational development standards
Familiarity with ITIL practices and AMS operating models

Soft Skills

Strong technical analysis and structured problem‑solving
Clear communication with functional and technical teams
Ability to prioritize and manage multiple tasks
Capability to solve complex technical issues
Results‑oriented mindset and commitment to continuous improvement
Collaborative approach with a multidisciplinary perspective

Education and Certifications

Bachelor's degree in Systems Engineering, Computer Science, Information Technology, or a related field
SAP ABAP certification or SAP Learning Hub training (preferred)
ITIL certification (preferred)

Experience

Prior experience providing technical SAP support within an AMS model
Demonstrable experience in ABAP development (5+ years)
Experience maintaining SAP production environments
Preferred experience in implementation, rollout, or stabilization projects
Experience in retail environments and familiarity with Palacio de Hierro operational procedures (preferred)

Work Model

Participation in maintenance windows and after‑hours support when required
Ongoing interaction with global or cross‑functional teams

Being You

The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our…