SAM Data Team Lead (VA ESOM)

About this role

Overview

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.
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Kentro is hiring for a SAM Data Team Lead to support the VA ESOM contract. We are looking for a skilled and analytically driven SAM Remediation Data Team Lead to support the Department of Veterans Affairs’ enterprise-wide Software Asset Management (SAM) Remediation on ServiceNow. This role sits at the intersection of data engineering and software asset intelligence, responsible for leading the data team, designing, building, and maintaining the analytics infrastructure that enables data-driven decision-making across the SAM program. The ideal candidate combines deep ServiceNow Platform Analytics expertise and management experience with strong data modeling skills and a passion for translating complex data into actionable compliance and optimization insights. This is a critical role in advancing the VA’s SAM maturity and ensuring stakeholders have the intelligence they need to manage software assets effectively at enterprise scale.
Location: Remote - This position can be performed remotely within the United States and will support Eastern Time working hours.
Compensation Range: The anticipated base salary range for this position is $115,000 –$165,000 annually and reflects Kentro’s good-faith expectations at the time of posting. Final compensation is determined based on the role’s requirements, relevant skills, experience, education, certifications, work location, applicable security clearance requirements, market conditions, internal equity, and contract requirements.
This Job Description reflects the primary duties of the role; however, it is not intended to be all‑inclusive. Team members may be asked to take on additional responsibilities in alignment with customer expectations, business needs, and Kentro’s culture of collaboration and adaptability.

Responsibilities

Team Leadership

• Lead and manage the SAM Data Team, providing day-to-day oversight of the SAM Data Team, including task assignment, quality review, and progress tracking against remediation targets.

• Mentor, support and guide staff in career development including recurring one-on-one meetings and performance evaluations.

• ServiceNow Platform Analytics Design and Implementation

• Delivering meaningful analytics requires a strong foundation in both the platform and the underlying data. This engineer will:

• Design, build, and maintain ServiceNow Platform Analytics reports and dashboards tailored to SAM program needs, including software usage, compliance status, and license optimization opportunities.

• Translate stakeholder reporting requirements into functional analytics solutions within the ServiceNow environment.

• Ensure dashboards and reports are performant, accurate, and accessible to both technical and non-technical users.

• Establish and document standards for report naming conventions, data refresh cadences, and dashboard governance.

Data Modeling and Integration
Accurate, well-structured data is the foundation of reliable analytics. The SAM Data Team Lead will:

• Design and implement data models that support software asset tracking, compliance monitoring, and usage trend analysis within ServiceNow SAM.

• Identify, evaluate, and integrate relevant external data sources — such as software publisher catalogs, contract data, and procurement records — into the ServiceNow platform to enrich internal analytics.

• Collaborate with integration engineers and platform administrators to ensure data pipelines are reliable, well-documented, and aligned with VA data governance standards.

• Maintain data quality standards, including validation rules, reconciliation processes, and exception handling procedures.

Predictive Analytics and Compliance Intelligence
Proactive insight generation is central to delivering value to VA stakeholders. The SAM Data Team Lead will:

• Develop predictive analytics models and trend analyses to forecast software usage patterns, license shortfalls, and compliance risk areas.

• Build automated alerting and exception reporting to surface high-priority compliance gaps before they escalate.

• Support software optimization analysis, identifying opportunities to consolidate licenses, retire unused software, and reduce costs.

• Partner with internal and external stakeholders to align analytics outputs with program goals and VA needs.

Reporting, Documentation, and Stakeholder Support
Clear communication of data findings is as important as the findings themselves. This SAM Data Team Lead will:

• Produce recurring and ad hoc analytics reports for project leadership, VA Product Owners, and cross-functional stakeholders on a defined cadence.

• Translate complex data findings into clear, concise narratives and visualizations appropriate for both technical and executive audiences.

• Maintain thorough documentation of data models, report logic, integration mappings, and dashboard configurations to support knowledge transfer and audit readiness.

• Provide training and guidance to team members and stakeholders on interpreting and using analytics outputs effectively.

Qualifications

• Bachelor’s degree in computer science, information systems, data science, or a related field (8 years of additional relevant experience may be substituted for education).

• 8+ years of experience in data engineering, analytics, or business intelligence, preferably in IT asset management or enterprise platform context.

• Hands-on experience with ServiceNow, including Platform Analytics, Performance…