Salesforce Development Manager & Systems Architect

About this role

We are seeking a highly experienced, strategic, and hands-on Salesforce Development Manager & Systems Architect based in the United States to lead our US-aligned development pod, drive overarching technical architecture, and partner across the business to drive business outcomes.

You will lead, mentor, and manage a small US-aligned pod of administrators and quality engineers while collaborating daily with our India-based development team and leadership. Beyond people management, you will serve as a trusted technical consultant and advisor to business stakeholders, product managers, and business systems leadership—advising on how to solve complex operational challenges by architecting a scalable, streamlined, performant, and easily maintainable Salesforce landscape.

Location: Preference for Utah-based

Reports to: Senior Director of Business Systems

WHAT YOU WILL OWN:

People Leadership & Global Collaboration

- Global Co-Leadership: Partner closely with the Salesforce Development Manager in India to align development practices, unify team culture, ensure smooth handoffs across time zones, and maintain cohesive SDLC standards.

- US Team Management: Lead, mentor, and manage a high-performing, US-based pod of Salesforce administrators and quality engineers, overseeing goal setting, career development, sprint allocations, and performance evaluations.

- Team Elevation: Serve as the primary US technical escalation point, unblocking developers on complex debugging, architectural decisions, and integration hurdles.

- Agile Governance: Facilitate and participate in Agile ceremonies (sprint planning, backlog grooming, technical sizing, retrospectives) in coordination with global business systems teams.

System Architecture & Strategic Advisory

- Enterprise Architecture Ownership: Collaboratively manage and guide the end-to-end technical architecture across our core Business Systems landscape (Sales Cloud, Service Cloud, Experience Cloud, CPQ, Billing & Support & Finance Systems), ensuring enterprise-grade scalability, security, and low technical debt.

- Consulting & Stakeholder Advisory: Act as an internal technical consultant to Product Managers, Revenue Operations, Finance, Support, Strategy and executive stakeholders—translating ambiguous, high-level business goals into scalable, streamlined system designs.

- Pragmatic Solutioning: Push back constructively on anti-patterns or inefficient customization requests, proposing elegant, sustainable platform solutions that balance immediate business ROI with long-term platform health.

Quote-to-Cash, Integrations & Platform Health

- Quote-to-Cash & Financial Alignment: Provide architectural oversight across the Salesforce CPQ and Billing lifecycle (product catalogues, pricing rules, billing schedules, and revenue recognition), ensuring audit-ready data flows into downstream ERP/general ledger systems (e.g., Sage Intacct).

- Enterprise Integration Strategy: Architect decoupled, reliable integration patterns between Salesforce and external applications using middleware (MuleSoft), REST/SOAP APIs, event-driven architectures (Platform Events, Pub/Sub API), and contract lifecycle tools (DocuSign/Conga).

- DevOps, Release & Code Standards: Oversee code quality standards, code reviews, environment strategies, and CI/CD pipelines, ensuring reliable deployments and strict adherence to governor limits and security guardrails.

WHAT YOU WILL NEED TO ACCOMPLISH THE JOB:

Education & Experience

- Bachelor’s or Master’s degree in Computer Science, Information Technology, Software Engineering, or equivalent practical experience.

- 6+ years of progressive, hands-on Salesforce development and architecture experience within enterprise SaaS or high-growth environments.

- 2+ years of direct people management or formal technical team leadership experience (managing developers and/or administrators).

- Proven track record architecting complex multi-cloud Salesforce environments and advising cross-functional business stakeholders.

- Demonstrated experience collaborating with globally distributed teams (specifically US–India cross-regional collaboration).

Technical Competency Requirements

- Mastery in Programmatic & Declarative Development: Deep expertise in Apex, Lightning Web Components (LWC), SOQL/SOSL, asynchronous processing, and advanced Flow automation, with an instinct for when to build custom vs. leverage native platform capabilities.

- Architecture & Solution Design: Strong experience architecting solutions across Sales Cloud, Service Cloud, and Revenue Cloud / CPQ & Billing ecosystems.

- Integration & Middleware: Strong background designing REST/SOAP APIs, event-driven integrations (Platform Events), middleware configurations (MuleSoft), and third-party SaaS connectors (ERP, Data Warehouse, CLM).

- CI/CD & DevOps: Hands-on experience with source-driven development (Git), branching strategies, and automated deployment tools.

- Security & Performance: Comprehensive understanding of Salesforce security models, role hierarchies, profile/permission set architectures, governor limits, and LDV optimization.

Certifications (Preferred)

- Salesforce Certified Application Architect and/or System Architect

- Salesforce Certified Technical Architect (CTA) or CTA track candidate

- Salesforce Certified Platform Developer I & II

WHAT WILL MAKE US LOVE YOU

- An Architectural Visionary & Pragmatist: You build solutions that stand the test of time, resisting shortcut technical debt while keeping business agility front and centre.

- A People-First Leader: You take genuine pride in mentoring team members, creating psychological safety, and fostering high accountability and continuous technical growth.

- An Exceptional Communicator & Diplomat: You effortlessly translate complex technical trade-offs into plain language for executive and non-technical stakeholders, building trust and consensus across departments.

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