Salesforce Developer (PW2)

About this role

Job Summary:

We are looking for a skilled Salesforce Developer to join a high-impact project for the Care organization, focused on onboarding to a new Salesforce Service Cloud instance. The role involves working with advanced Salesforce technologies including Enhanced Chat, Einstein for Service, and Data Cloud. You’ll be part of a collaborative team helping to transform the agent experience through automation and AI-driven insights.

Key Responsibilities:

• Configure and customize Salesforce Service Cloud for case management via email, chat, and web forms,

• Implement and support Enhanced Chat (formerly Live Agent / Messaging In-App and Web) functionality,

• Develop and deploy features using Apex (Triggers, Classes, Batch Jobs, Services, Utilities).

• Build and maintain Lightning Web Components (LWC) and Flows to support business processes.

• Collaborate on the integration of Data Cloud with external Data Warehouses to surface customer data,

• Support the build and integration of Einstein for Service features including suggested responses and agent co-pilot functionality,

• Work closely with stakeholders to ensure user-friendly experiences and optimized workflows.

• Ensure platform scalability, performance, and compliance with best practices in Salesforce development.

Required Qualifications:

• Minimum of 3+ years hands-on Salesforce development experience.

• Strong expertise in Salesforce Service Cloud implementation.

• Proficient in Apex, including Triggers, Classes (Controllers, Services, Batch, Utilities).

• Experience in developing Lightning Web Components (LWC).

• Hands-on experience with Flows for process automation.

• Working knowledge of Enhanced Chat is a strong plus.

• Experience with Data Cloud and integrations with external data sources is an advantage.

• Familiarity with Einstein for Service and/or Agent Force is a bonus.

• Optional but nice-to-have: experience with Aura Components and Experience Cloud.

Key Competencies:

• Strong problem-solving and debugging skills.

• Ability to work effectively in a remote and cross-cultural team.

• Strong verbal and written communication skills.

• Self-starter with the ability to manage multiple priorities in a fast-paced environment.

Why Join Us?

• Work on an innovative project leveraging the latest in Salesforce technologies.

• Collaborate with global teams and build impactful solutions for customer service.

• Competitive compensation and fully remote setup.

Originally posted on Himalayas