Salesforce Commerce Cloud (SFCC) Specialist - AMS

Sobre el puesto

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

The SFCC Specialist actively participates in documentation, technical and functional testing (SIT/UAT), release support, change validation, and post‑deployment stabilization, while also contributing to continuous improvement initiatives and ensuring the platform operates according to corporate standards, Salesforce best practices, and governance models.

This role requires strong technical judgment, a deep understanding of eCommerce platforms, structured analytical skills, and clear communication with all involved stakeholders to enable effective diagnostics, issue resolution, and informed decision‑making.

1. Incident and Request Management in the AMS Environment

Analyze, diagnose, and resolve technical and functional incidents related to Salesforce Commerce Cloud (B2C), ensuring site stability and availability. Address business requests related to eCommerce functionality, assessing impact and proposing solutions aligned with the operational model. Review application logs, identify errors, and apply fixes or coordinate their resolution. Verify proper operation of integrations with payment gateways, inventory systems, order management systems, and customer data platforms. Manage tickets according to priority, impact, and response time standards defined by the AMS service.

2. Technical Analysis and eCommerce Process Validation

Review and validate the technical performance of the SFCC platform, ensuring correct execution of browsing, purchasing, and post‑sales processes. Analyze end‑to‑end digital customer journeys. Validate configurations, business rules, and custom components within Salesforce Commerce Cloud. Identify root causes of failures related to the platform, integrations, or front‑end and back‑end components. Document findings, implemented solutions, and technical recommendations, ensuring operational traceability.

3. Technical Coordination within the SFCC Ecosystem

Collaborate with front‑end and back‑end development teams to manage fixes, adjustments, and enhancements. Coordinate with integrators, architects, and infrastructure teams when technical interdependencies exist. Follow up on actions derived from technical analysis until proper implementation is confirmed. Ensure alignment between digital business requirements and SFCC platform capabilities.

4. Development, Configuration, and Integrations

Configure and customize Salesforce Commerce Cloud using tools such as:

Business Manager Script Editor OCAPI (Open Commerce API)

Develop and support front‑end and back‑end components of the platform. Implement and validate integrations with:

Payment gateways Inventory management systems Order management and customer data systems

Ensure proper integration of HTML, CSS, and JavaScript within the eCommerce platform.

5. Testing, Change, and Release Support

Participate in technical and functional testing (SIT/UAT) for new features, fixes, and enhancements. Validate deliverables prior to deployment into production. Oversee and validate the application of platform updates, patches, and bug fixes in collaboration with relevant teams. Provide support during post‑release stabilization, monitoring performance, logs, and overall site behavior.

Your Future at Kyndryl

As a Salesforce Commerce Cloud (SFCC) Specialist - AMS at Kyndryl, you will be part of our Application Management Services teams, working closely with SFCC specialists, AMS engineers, architects, and cross‑functional technical subject matter experts. In this role, you will support the ongoing performance, stability, and monitoring of Salesforce Commerce Cloud platforms powering enterprise and consumer‑facing digital commerce experiences. Whether you want to deepen your expertise in SFCC operations and managed services or grow into broader application support and service optimization roles, Kyndryl offers the opportunity to work with global clients and complex environments while building a long‑term career at the heart of managed services excellence.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Required Experience

Salesforce Commerce Cloud (B2C)

Administration, configuration, and customization SFCC architecture and best practices

SFCC Tools

Business Manager Script Editor OCAPI (Open Commerce API)

eCommerce Integrations

Payment gateways Inventory management Order management and customer data systems

Web Development

HTML CSS JavaScript

Front‑end and back‑end development related to SFCC Technical analysis

Log review Error identification and resolution

Support tools

Jira, ServiceNow, or similar

Collaboration tools

Office, Teams, and other corporate platforms

Soft Skills

Advanced problem‑solving and analytical skills. Strong attention to detail. Clear communication with technical and business teams. Results‑driven and customer‑experience‑focused mindset. Collaborative and cross‑functional teamwork. Effective time management and ability to handle multiple incidents.

Preferred experience

Experience in AMS or production support environments. Experience in the retail and/or fashion industry. Participation in eCommerce platform implementations,…