Salesforce Business Analyst (REMOTE, IN, US)

About this role

Job Summary

The Senior Salesforce Business Analyst serves as a key liaison between university business partners and technical teams responsible for Salesforce and related enterprise solutions. This position develops a broad understanding of business objectives, processes, stakeholder needs, data requirements, and existing system capabilities and translates those needs into clearly defined business and functional requirements that enable effective technology solutions. The Senior Salesforce Business Analyst works with stakeholders to analyze complex business problems and opportunities, facilitate discovery and requirements sessions, document current- and future-state processes, identify gaps, evaluate solution alternatives, develop user stories and acceptance criteria, and support solution design and implementation. The position provides guidance regarding Salesforce capabilities and helps business partners distinguish business requirements from proposed technical solutions to ensure that solutions align with university priorities, enterprise architecture, data governance, security, usability, and long-term maintainability. This position participates in and may lead business analysis activities for projects and product enhancements throughout the solution lifecycle, including discovery, requirements definition, prioritization, solution validation, testing, implementation, and post-implementation evaluation.

The Senior Salesforce Business Analyst partners closely with product owners, Salesforce administrators, architects, developers, integration teams, data teams, project managers, and university stakeholders to ensure requirements are understood, traceable, testable, and successfully delivered. As a senior professional contributor, this position independently manages complex assignments, facilitates decision-making among diverse stakeholder groups, identifies risks and dependencies, recommends and makes moderate to significant improvements to business processes and Salesforce capabilities, and may coach or review the work of less experienced professionals.

What We're Looking For

Education and Experience Required:

• Bachelor's degree in business, information technology, computer science, or related fields

• Minimum of four (4) years of experience performing business analysis, systems analysis, business process analysis, product analysis, or comparable work involving the translation of business needs into technology solutions

• Must be a US Citizen or have a Permanent Residency Card

• In lieu of degree, consideration will be given to an equivalent combination of related education and work experience

Demonstrated experience:

• eliciting, analyzing, documenting, validating, and managing business and functional requirements

• facilitating requirements gathering and discovery sessions with stakeholders

• translating complex business needs into user stories, functional requirements, and testable acceptance criteria

• analyzing and documenting current- and future-state business processes

• working with technical teams throughout the solution development lifecycle

• coordinating or supporting user acceptance testing and solution validation

• communicating complex business and technical concepts to both technical and non-technical audiences

Preferred

• Three (3) or more years of experience working within a Salesforce ecosystem

• Additional Salesforce certifications or demonstrated Salesforce platform expertise

• Salesforce Business Analyst certification

• Experience:

• as a Salesforce Business Analyst, CRM Business Analyst, Product Analyst, or comparable role

• supporting Salesforce implementations, enhancements, platform products, releases, or integrations

• working with Agile or hybrid product/project delivery methodologies

• with Jira, Azure DevOps, or comparable backlog and requirements-management tools

• with business-process modeling and process-improvement methodologies

• with enterprise data integrations and ERP, student information, identity, marketing, or other enterprise platforms

• working in higher education or another complex, decentralized organization

Skills Needed

• Advanced business analysis and requirements-management skills

• Ability to:

• distinguish a business requirement from a proposed technical solution and guide stakeholders toward clearly defining the underlying business need

• translate business objectives and processes into clear, actionable, and testable requirements, user stories, and acceptance criteria

• manage multiple priorities and assignments with limited supervision

• identify assumptions, dependencies, constraints, risks, and gaps and communicate their potential impacts

• work effectively as part of a high-performing cross-functional team

• adapt to changing business priorities and technology capabilities while maintaining focus on customer and organizational outcomes

• perform gap analysis and develop practical solution alternatives and recommendations

• evaluate solution alternatives based on business value, feasibility, risk, usability, maintainability, dependencies, and organizational impact

• create clear process documentation, diagrams, requirements, presentations, decision documentation, and other business-analysis artifacts

• Strong:

• business-process analysis skills, including the ability to document and evaluate current- and future-state processes

• professional judgment, integrity, accountability, collaboration, and commitment to continuous improvement Strong verbal and written communication skills with the ability to communicate effectively with technical professionals, operational staff, managers, and senior stakeholders

• stakeholder-management and influencing skills, including the ability to facilitate resolution when stakeholder priorities or requirements conflict

• facilitation skills and demonstrated ability to lead requirements workshops, discovery sessions, process reviews, and stakeholder…