Salesforce Administrator

About this role

<p></p> <h3 data-section-id="1cg918x" data-start="135" data-end="156"><span><strong data-start="139" data-end="156">Role Overview</strong></span></h3> <p data-start="158" data-end="511">The Salesforce Administrator is responsible for the end-to-end administration, maintenance, and optimization of the <span class="hover:entity-accent entity-underline inline cursor-pointer align-baseline"><span class="whitespace-normal">Salesforce</span></span> platform. This role ensures system stability, supports business users, assesses technical feasibility for enhancement requests, and drives continuous improvement in CRM processes and data management.</p> <hr data-start="513" data-end="516"> <h3 data-section-id="165gfiz" data-start="518" data-end="546"><span><strong data-start="522" data-end="546">Key Responsibilities</strong></span></h3> <p data-start="548" data-end="590"><strong data-start="548" data-end="588">Platform Administration & Operations</strong></p> <ul data-start="591" data-end="1039"> <li data-section-id="17e3c2a" data-start="591" data-end="672">Ensure system availability, performance, and data integrity within Salesforce</li> <li data-section-id="1v0emet" data-start="673" data-end="744">Manage users, roles, profiles, permission sets, and access controls</li> <li data-section-id="1oume1i" data-start="745" data-end="836">Perform routine system maintenance, including data quality checks, backups, and updates</li> <li data-section-id="m2sby7" data-start="837" data-end="937">Monitor and troubleshoot system issues, including integrations, workflows, and automation errors</li> <li data-section-id="h1o9fw" data-start="938" data-end="1039">Coordinate with internal teams and vendors for system enhancements, patches, and issue resolution</li> </ul> <p data-start="1041" data-end="1072"><strong data-start="1041" data-end="1070">User Support & Enablement</strong></p> <ul data-start="1073" data-end="1423"> <li data-section-id="azs5za" data-start="1073" data-end="1165">Act as the subject matter expert (SME) for Salesforce functionalities and best practices</li> <li data-section-id="1kxnmav" data-start="1166" data-end="1263">Provide day-to-day support to business users, including issue resolution and request handling</li> <li data-section-id="ehu53x" data-start="1264" data-end="1346">Conduct user training and onboarding sessions on Salesforce usage and features</li> <li data-section-id="dzc9a7" data-start="1347" data-end="1423">Translate business requirements into system configurations and solutions</li> </ul> <p data-start="1425" data-end="1460"><strong data-start="1425" data-end="1458">Configuration & Customization</strong></p> <ul data-start="1461" data-end="1716"> <li data-section-id="1udh9yn" data-start="1461" data-end="1557">Configure and maintain objects, fields, validation rules, workflows, flows, and page layouts</li> <li data-section-id="1dm0y36" data-start="1558" data-end="1633">Support process automation using tools such as Flow and Process Builder</li> <li data-section-id="qziwim" data-start="1634" data-end="1716">Manage reports and dashboards to support business insights and decision-making</li> </ul> <p data-start="1718" data-end="1766"><strong data-start="1718" data-end="1764">Feasibility Assessment & Solution Advisory</strong></p> <ul data-start="1767" data-end="2030"> <li data-section-id="1jduy2d" data-start="1767" data-end="1842">Assess enhancement requests for technical feasibility within Salesforce</li> <li data-section-id="idhx2q" data-start="1843" data-end="1935">Provide solution recommendations, effort estimation, and highlight potential constraints</li> <li data-section-id="1leimoi" data-start="1936" data-end="2030">Collaborate with developers or architects for more complex customizations and integrations</li> </ul> <p data-start="2032" data-end="2066"><strong data-start="2032" data-end="2064">Data Management & Governance</strong></p> <ul data-start="2067" data-end="2272"> <li data-section-id="gdxf2v" data-start="2067" data-end="2129">Maintain data quality, consistency, and security standards</li> <li data-section-id="146xtee" data-start="2130" data-end="2197">Support data migration, cleansing, and deduplication activities</li> <li data-section-id="1nwrje9" data-start="2198" data-end="2272">Ensure compliance with internal policies and data governance practices</li> </ul> <p data-start="2274" data-end="2318"><strong…