Salesforce Administrator

About this role

Role Overview

The Salesforce Administrator is responsible for the end-to-end administration, maintenance, and optimization of the Salesforce platform. This role ensures system stability, supports business users, assesses technical feasibility for enhancement requests, and drives continuous improvement in CRM processes and data management.

Key Responsibilities

Platform Administration & Operations

• Ensure system availability, performance, and data integrity within Salesforce

• Manage users, roles, profiles, permission sets, and access controls

• Perform routine system maintenance, including data quality checks, backups, and updates

• Monitor and troubleshoot system issues, including integrations, workflows, and automation errors

• Coordinate with internal teams and vendors for system enhancements, patches, and issue resolution

User Support & Enablement

• Act as the subject matter expert (SME) for Salesforce functionalities and best practices

• Provide day-to-day support to business users, including issue resolution and request handling

• Conduct user training and onboarding sessions on Salesforce usage and features

• Translate business requirements into system configurations and solutions

Configuration & Customization

• Configure and maintain objects, fields, validation rules, workflows, flows, and page layouts

• Support process automation using tools such as Flow and Process Builder

• Manage reports and dashboards to support business insights and decision-making

Feasibility Assessment & Solution Advisory

• Assess enhancement requests for technical feasibility within Salesforce

• Provide solution recommendations, effort estimation, and highlight potential constraints

• Collaborate with developers or architects for more complex customizations and integrations

Data Management & Governance

• Maintain data quality, consistency, and security standards

• Support data migration, cleansing, and deduplication activities

• Ensure compliance with internal policies and data governance practices