Sales Support Rep (Req #1254)

About this role

Overview

As a Sales Support Representative, you are responsible for generating new business while managing and growing the activity of existing customers. You will manage the administrative responsibilities of the sales cycle while developing the skills for progress within the sales team.

Your Impact

The essential functions of this position include:

• Accurately place orders into the system from customer-issued PO’s

• Follow-up on orders to ensure their successful delivery within customer expectations.

• Lead open order management, insuring that open orders are delivered to the customer expediently and accurately

• Confirm that all invoicing activity is taking place in a timely and accurate manner

• Take a proactive role with problem resolution at the customer and supplier levels

• Learn about the programs available at our major vendor suppliers in order to source products via the most advantageous price to ePlus

• Assist customers with Returns issues, order inquiries, and any other requests for information

• Develop successful relationships with sales, vendors, and internal departments

• Assist with quoting

• Offer add-on opportunities to our customers such as warranty uplifts, service agreements, accessories, or supplies

• Use proper decorum in all communications with customers both internal and external

• Projects and additional responsibilities as needed or assigned

Qualifications

• Bachelor’s degree preferred

• 1+ years of sales or customer service experience

• Knowledge of computers/networking and the IT industry as a whole

• Excellent communication/phone skills is a must

• Ability to prioritize and multi task is a must

• Must be a team player with a positive attitude

• Knowledge of Microsoft office suite of products is a must

Position Specifics