Sales Support and Customer Nurture Administrator

About this role

Role Overview
We are looking for an organised, confident and customer-focused Sales Support and Customer Nurture Administrator to support a remote sales team working across two established brands.
The successful candidate will take ownership of the administrative and customer-service tasks surrounding the sales process, allowing the sales team to focus on developing opportunities and closing deals.
This is a remote role suited to someone who enjoys speaking with people, is comfortable using the telephone and can manage multiple follow-ups, appointments and reporting requirements accurately.
Requirements
Key Responsibilities

• Provide day-to-day administrative support to the sales team.

• Confirm sales calls, meetings and appointments with prospective clients.

• Follow up with contacts after events, enquiries and initial conversations.

• Contact prospects to gather feedback and establish whether they would like to book a further meeting with the sales team.

• Identify potential sales opportunities during customer conversations and refer qualified prospects to the appropriate salesperson.

• Maintain accurate customer, lead and appointment records.

• Update sales reports, spreadsheets and internal tracking systems.

• Support the sales team across multiple reporting requirements.

• Ensure follow-up actions are completed accurately and on time.

• Assist with customer nurturing throughout the sales journey.

• Communicate professionally with estate agents, clients, prospects and other stakeholders.

• Work closely with the Sales Manager and remote sales representatives to keep the pipeline organised.

• Support the introduction and adoption of new systems, including Salesforce, when required.

Candidate Requirements
The ideal candidate will have:

• Previous experience in sales administration, sales support, customer service or customer success.

• A confident and professional telephone manner.

• The ability to build rapport quickly with customers and prospects.

• Strong organisational and time-management skills.

• Excellent written and verbal communication skills.

• The confidence to pick up the telephone and contact people proactively.

• The ability to recognise a potential opportunity and book an appropriate follow-up meeting.

• Strong attention to detail.

• The ability to manage several priorities and follow-up tasks simultaneously.

• A proactive and dependable approach to work.

• The ability to work independently in a remote environment.

• Experience supporting salespeople or a sales team would be advantageous.

Systems and Tools
The successful candidate may work with:

• JustCall

• GoHighLevel

• Excel

• Google Docs

• Notion

• Salesforce, once implemented

• Other internal reporting and customer-management systems

Previous experience with these specific systems is helpful but not essential. The ability to learn new software quickly is more important.
Working Hours
This is a full-time remote position.
The anticipated working hours are approximately:
10:30 a.m. to 6:30 p.m. South African time
Some flexibility may be required to accommodate customers or estate agents who request calls later in the day.
Originally posted on Himalayas