Sales & Service Advisor (Job ID: NESDJ1)

About this role

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C1 ENGLISH LEVEL IS REQUIRED. THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT. PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH!!! Sales & Service Advisor (Job ID: NESDJ1) Job ID: NESDJ1 Industry: Automotive Location: LATAM | Philippines | South Africa Employment Type: Full-Time Work Schedule: Monday to Friday, 8:00 AM – 5:00 PM PST, with weekend coverage as needed (Shift work may be required) Compensation: $10–$12 per hour Start Date: ASAP Become the Voice of a Growing Automotive Service Business Are you passionate about cars and enjoy helping customers make informed decisions? Do you have the confidence to explain automotive services, build trust with clients, and turn inquiries into booked appointments? We're looking for a customer-focused Sales & Service Advisor to join a fast-growing automotive service provider that's redefining the customer experience through technology and exceptional service. This is more than a traditional customer service role. You'll become the first point of contact for customers, serving as both a remote Service Advisor and Virtual Front Desk Specialist. From answering calls and greeting customers via live video to preparing service estimates and helping clients understand their vehicle needs, you'll play a key role in delivering a seamless customer journey. If you have automotive knowledge, excellent communication skills, and enjoy combining customer service with sales, we'd love to hear from you. About the Client Our client is a trusted automotive repair and maintenance company committed to delivering outstanding workmanship and exceptional customer experiences. As the business expands into a new location, they are investing in innovative technology that allows customers to receive the same personalized service remotely as they would in person. Built on professionalism, transparency, and structured processes, the company values team members who take pride in delivering excellent service while helping customers make confident decisions about their vehicles. About the Role As the Sales & Service Advisor, you'll serve as the primary point of contact for customers through phone and live video interactions. You'll guide customers through the service process, explain repair recommendations in simple terms, prepare accurate estimates, schedule appointments, and confidently recommend services that add value. You'll work with proven scripts, pricing structures, and shop management software while helping customers feel informed and supported every step of the way. This role is ideal for someone who enjoys talking with people, has practical automotive knowledge, and thrives in a structured, customer-focused environment. Key Responsibilities Customer Service & Virtual Front Desk

Answer incoming customer calls professionally and efficiently.

Welcome walk-in customers through a live virtual reception system

Deliver a friendly, professional, and confident customer experience.

Guide customers through vehicle check-in and service processes

Service Advising

Explain maintenance recommendations and repair services in easy-to-understand language.

Answer customer questions regarding vehicle maintenance and repairs.

Educate customers on service recommendations while building trust and confidence.

Ensure every customer receives clear and accurate information

Parts Lookup & Service Estimates

Research and identify required automotive parts

Prepare accurate repair estimates using shop management software.

Present pricing clearly and professionally

Help customers understand the value of recommended services

Sales & Appointment Scheduling

Follow structured sales scripts and proven customer workflows.

Handle objections with professionalism and confidence.

Recommend maintenance packages and additional services when appropriate.

Convert inquiries into confirmed service appointments.

Maintain an organized appointment schedule.

Video Customer Engagement

Conduct live customer interactions through in-shop video technology.

Assist customers with remote check-in procedures.

Guide clients through vehicle drop-off processes.

Maintain a polished, professional appearance during all video interactions.

Qualifications & Skills Required

Solid understanding of automotive systems and routine vehicle maintenance

Ability to explain mechanical concepts in simple, customer-friendly language

Excellent spoken and written English communication skills.

Strong customer service and relationship-building abilities

Comfortable following structured processes and sales scripts

Confident handling objections and recommending appropriate services

Strong organizational skills and attention to detail

Preferred

Previous experience as an Automotive Service Advisor

Experience working in an automotive repair shop

Hands-on automotive technician or mechanic experience

Experience researching automotive parts and preparing service estimates

Familiarity with shop management software

Professional Setup Requirements To succeed in this client-facing remote role, you'll need:

Reliable high-speed wired internet connection

Professional noise-canceling headset

HD webcam suitable for live customer interactions

Quiet, distraction-free home office

Clean, professional video background

Business casual appearance suitable for customer-facing video calls

Who You Are We're looking for someone who is:

Friendly, confident, and naturally engaging

Passionate about delivering exceptional customer experiences

Knowledgeable about vehicles and automotive services

Comfortable speaking with customers throughout the day

Organized and dependable under pressure

Sales-minded without being pushy

Professional, positive, and solutions-oriented

Motivated to contribute to a growing business

Why Join Us?

Join a growing automotive company investing in modern customer service technology.

Play a key role…