Sales Operations Specialist - Channel

About this role

<p><strong>About the role:</strong></p> <p>The <em><strong>Revenue Operations Specialist - Channel </strong></em><span class="TextRun SCXW63580569 BCX8" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW63580569 BCX8" data-ccp-parastyle="Default">ensures smooth and efficient operations within our global partner ecosystem. This role is critical in supporting Resellers, Managed Service Providers, and Distributors by resolving technical and process-related issues, optimizing workflows, and driving operational excellence that contributes to revenue growth. By ensuring operational efficiency and resolving technical challenges, you will play a key role in strengthening partner relationships and enabling revenue growth across our global distribution network.</span></span><span class="EOP SCXW63580569 BCX8" data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":120,"335559740":240}"> </span></p> <p><strong><span class="TextRun SCXW26385581 BCX8" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW26385581 BCX8" data-ccp-parastyle="Default" data-ccp-parastyle-defn="{"ObjectId":"272499da-5523-5969-b17c-4f82c0ce3910|1","ClassId":1073872969,"Properties":[469775450,"Default",201340122,"2",134233614,"true",469778129,"Default",335572020,"1",201342448,"3",469777841,"Segoe UI",469777842,"Segoe UI",469777843,"",469777844,"Segoe UI",469769226,"Segoe UI",335551500,"0",268442635,"24",335551547,"1033",335559740,"240",201341983,"0",335559739,"0",201342446,"1",201342447,"5",201342449,"1",201341986,"1"]}">What You’ll Do Day-to-Day:</span></span><span class="EOP SCXW26385581 BCX8" data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":120,"335559740":240}"> </span></strong></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="16" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="List Bullet">Manage and answer tickets across accounting, billing, technical integrations, marketplace issues, licensing, provisioning, CRM updates, product inquiries, renewals, and order cancellations.</span></span><span data-ccp-props="{"201341983":0,"335559740":278}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="16" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="List Bullet">Coordinate order troubleshooting with DEV and Product Management teams to resolve complex system or process issues.</span></span><span data-ccp-props="{"201341983":0,"335559740":278}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="16" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="List Bullet">Build and maintain promotion profiles in COP and update expiring promotions.</span></span><span data-ccp-props="{"201341983":0,"335559740":278}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="16"…