Sales Development Representative Manager

About this role

Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action.
Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S.
As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.
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The Strategic Sales Development Manager is responsible for driving pipeline strategy and execution across strategic enterprise and mid-market accounts. This role leads a team of Sales Development Representatives responsible for generating qualified pipeline through outbound prospecting, account-based engagement, and inbound lead qualification. The Strategic Sales Development Manager establishes team strategy, operating rhythms, and performance standards to consistently deliver pipeline aligned with revenue objectives.

Serving as a subject matter expert in sales development strategy and execution, this role coaches team members on advanced prospecting methodologies, qualification frameworks, and buyer engagement strategies while partnering cross-functionally with Sales, Marketing, Revenue Operations, and Product Marketing. The Strategic Sales Development Manager stays ahead of evolving sales technologies, AI-enabled prospecting approaches, deliverability best practices, and omni-channel engagement strategies to continuously improve pipeline generation effectiveness and scale team performance.Essential Duties & Responsibilities

• Hire, coach, and lead a team of Sales Development Representatives responsible for generating qualified pipeline across enterprise and mid-market accounts through outbound prospecting, account-based engagement, and inbound lead qualification

• Establish team goals, operating rhythms, performance expectations, and accountability frameworks aligned with strategic revenue objectives

• Partner with Account Executives, Sales Leadership, Marketing, and Revenue Operations to align targeting, messaging, territory strategies, and pipeline generation initiatives

• Establish and optimize comprehensive prospecting strategies for enterprise accounts by evaluating customer needs, technology footprint and competitive positioning

• Develop and refine engagement models that align outreach across multiple stakeholders at prospect organizations with complex buying committees

• Coach SDRs on advanced prospecting methodologies, qualification frameworks, objection handling, enterprise messaging, and effective buyer engagement strategies

• Analyze pipeline performance, activity metrics, and account engagement data to identify opportunities for improvement, inform team strategy, and provide visibility into pipeline health

• Evaluate and implement new tools, processes, and methodologies that improve SDR productivity, pipeline generation, and scalability

• Stay current on emerging sales development technologies and best practices, including AI-enabled prospecting

• Consistently achieve or exceed pipeline generation targets while developing a high-performing sales development organization

Recommended Experience & Education

Minimum Years of Experience

10+ years of experience in sales development, business development, or revenue generation roles within SaaS, fintech, or technology environments, including 5+ years managing sales development teams with direct accountability for pipeline generation and revenue outcomes.

Education Level

Bachelor’s degree or equivalent professional experience

Knowledge, Skills, & Qualifications
Required

• Demonstrated success leading and developing Sales Development Representatives responsible for generating qualified pipeline across enterprise and mid-market accounts

• Deep understanding of enterprise SaaS sales cycles, complex buying committees, and strategic account engagement models

• Strong analytical skills with the ability to evaluate pipeline performance, conversion trends, activity metrics, and market signals to drive decision-making

• Ability to influence cross-functional stakeholders and partner effectively with Sales, Marketing, and Revenue Operations teams to improve go-to-market execution

• Expert-level proficiency with CRM, sales engagement, data intelligence, and prospecting technology platforms

• Demonstrated ability to evaluate and implement modern sales development technologies, including AI-enabled prospecting workflows

• Strong understanding of email deliverability best practices, domain warming strategies, and scalable outbound engagement practices

• Ability to operate with significant autonomy and determine methods for achieving team objectives

Preferred

• Experience in banking technology or regulated financial services markets

• Experience supporting multiple business lines, product offerings, or market segments within a complex technology organization

• Experience managing distributed or remote sales development teams across multiple locations and time zones

• Experience operating within a growth-stage technology company balancing scalable processes with evolving go-to-market strategies

The salary range…