Sales Associate

About this role

Build the Future with Us — Forge & Build is Hiring a Sales Associate

At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.

Forge & Build is hiring a Sales Associate at our facility in Boerne, TX (Forge & Build), and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction. The Sales Associate is a critical, front-line, customer-facing role responsible for delivering exceptional in-store customer service. Key responsibilities include managing customer walk-ins, handling incoming calls, processing orders, and supporting outside sales representatives. This position is pivotal in assisting and resolving customer issues to ensure a consistently positive experience, and it serves as an excellent opportunity for learning and career growth within the Forge & Build business.

Schedule: Monday to Friday, 7:00 AM to 5:00 PM, and offers overtime pay after working 40 hours. (Includes working weekends)

Primary Responsibilities

• Serve as the first point of contact, providing outstanding customer service, exceeding customer expectations, and maintaining a friendly, professional attitude for walk-ins and incoming calls.

• Process sales orders, quotes, pricing requests, and apply payments on customer accounts.

• Responsible for stocking, cleaning, merchandising, and maintaining overall store cleanliness and a safe shopping environment.

• Assists in unloading merchandise that is received in the store.

• Maintain strong knowledge of all product lines available at the store and the ability to provide product information.

• Helps identify new business opportunities by referring potential leads (contractors, builders, developers, homeowners, etc.) to outside sales representatives.

• Responsible for learning and understanding the BisTrack system, including identifying inventory discrepancies, receiving, and POS tasks.

• Ensure effective and timely communication to the store and internal clients, developing and providing action items to improve issues with a sense of urgency.

Why EquipmentShare?

Because we do things differently — and we think you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports you, and you drive us forward.

We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special.

Perks & Benefits

• Monthly Family Dinner Night — We treat you and your family to dinner every month, because family comes first. (An employee favorite!) *restrictions apply

• Competitive compensation

• Full medical, dental, and vision coverage for full-time employees

• Generous PTO + paid holidays

• 401(k) + company match

• Tool and boot reimbursements (role dependent)

• Gym membership stipend + wellness programs (earn PTO and prizes!)

• Company events, food truck nights, and monthly team dinners

• 16 hours of paid volunteer time per year — give back to the community you call home

• Career advancement, leadership training, and professional development opportunities

About You

You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment.

We’re looking for people who:

• See challenges as opportunities

• Embrace change and continuous improvement

• Bring energy, effort, and optimism every day

About Forge & Build

Forge & Build is a place contractors and customers can access all the materials and hardware they need to get the job done, as well as tech-powered equipment rentals.

At its foundation, Forge & Build was started by contractors for contractors. Its leadership team is different from our competitors because they know what it feels like to be a builder. They remember walking into a hardware store hoping to find everything in one place, but many times having to head to another store.

As a partner of EquipmentShare, Forge & Build is backed by one of the largest construction equipment buyers in the country, a nationwide support team and T3 technology that helps builders of America increase overall productivity, efficiency, and visibility. EquipmentShare is building connectivity for all verticals in construction including materials – which means having accurate and up-to-date information around inventory and location of materials to ensure our customers always have what they need.

Skills & Qualifications

Required Skills/Abilities:

• Possess a strong customer service skill set, consistently providing excellent experience to current and potential customers.

• Effective communication (clear, accurate, and timely to all internal and external customers) and problem-solving ability.

• Fosters a strong collaboration and partnership with all internal team members.

• Ability to provide general product knowledge and understanding of upselling to customers.

• Maintains a professional appearance and positive attitude at all times.

• Able to thrive in both collaborative and autonomous environments.

• Self-driven with an entrepreneurial mindset, adaptable and agile to quickly learn new and changing technologies and processes.

• Embodies Equipmentshare mission and culture, with adherence to all company employee…