Sage X3 Support Analyst

About this role

Allredi is seeking a Sage X3 Support Analyst to support our day-to-day ERP operations and ongoing technology initiatives. This role will serve as a key resource for Sage X3 users across the organization, providing technical and functional support, troubleshooting system issues, testing enhancements, and helping improve business processes.
The ideal candidate has hands-on experience with Sage X3 ERP, strong troubleshooting and analytical skills, and a customer-focused approach to supporting end users. This individual will take ownership of support requests from initial intake through resolution, working closely with internal teams, business stakeholders, and third-party vendors when necessary.
This is primarily a remote position, with occasional in-office visits that may be required based on business or project needs.
Responsibilities and Duties:

• Troubleshoot and resolve Sage X3 ERP issues reported by users

• Communicate effectively with end users regarding issue status, resolutions, and system changes

• Proactively identify opportunities for system improvements and process efficiencies

• Escalate complex issues to third-party vendors and support partners as needed and track them through resolution

• Test system enhancements, patches, and configuration changes

• Maintain system documentation and support procedures

• Assist with user training and knowledge sharing

• Enforce system security standards and best practices

• Adapt to evolving business processes and technology requirements

• Participate in special projects, upgrades, and ERP-related initiatives

Requirements

• Experience with Sage X3 ERP

• Strong software testing, troubleshooting, and problem-solving skills

• Ability to manage time effectively and meet deadlines

• Own and manage the full incident lifecycle from intake through resolution

• Provide solutions to end user issues related to Sage X3

• Deliver exceptional customer service and user support

• Strong verbal and written communication skills

• Responsive and proactive in addressing user requests and system issues

• Willingness to learn new processes, technologies, and adapt to changing business requirements

• Ability to work collaboratively with internal teams and external vendors

• Escalate issues to third-party providers and partners, when necessary, while maintaining ownership of resolution

• Troubleshoot ERP system issues and identify root causes to prevent recurring problems

• Work effectively within a team environment to resolve complex support cases

• Understands life cycle of purchasing and sales

• Knowledge of Windows Server administration

• Basic SQL knowledge and troubleshooting experience

• Experience supporting ERP implementations, upgrades, or integrations

• Strong customer service and relationship management skills

Work Hours:
This position is fully remote but working hours of Monday-Friday 8 am to 5 pm Central Standard Time are required with night or weekend hours as needed to support strategic initiatives. This position may occasionally require in-office visits, but the majority of the role will be remote.
Originally posted on Himalayas