Sage 100 Consulting Manager

About this role

We're at the forefront of digital transformation, process automation and leadership. As a Sage Platinum Elite Partner and Acumatica Gold Partner, we’re known for delivering exceptional solutions and extraordinary client experiences. We have a fantastic opportunity for a Sage 100 Consulting Manager to join our professional services team. Our ideal candidate is a tech-savvy software professional who has a proven track record of driving high performing consulting teams, setting the strategic vision of a software practice, and achieving performance objectives. This is a great opportunity to use your hands-on leadership style and extensive ERP knowledge to positively impact our Sage 100 practice.

The Role:

Our Sage 100 Consulting Manager will lead a team of talented software consultants in the execution and delivery of world class implementation projects to our customers while managing key performance indicators and driving the overall growth and profitability of the Sage 100 delivery practice. Our team leader will take a hands-on, lead-by-example approach by actively participating in implementation projects. Providing insightful guidance and support, they will also enable and encourage their team to achieve their highest level of performance, consistently delivering world class services that exceed our client’s expectations.

Scope of the Role:

The role of our Sage 100 Consulting Manager is to effectively manage the P&L of the delivery practice and drive profitability and growth through client satisfaction and reference-ability, while providing leadership, insight, and direction to our team of a dedicated professional services consultants. Essential responsibilities will include but are not limited to:

Team Management

• Exhibit strong, hands-on leadership style by providing guidance and mentorship to consulting team:

• Actively participate in the interview and hiring process

• Energize, develop, train, motivate, and coach team to success, effectively driving Team productivity and profitability

• Conduct team meetings and weekly one-to-one meetings; participate in mentoring, knowledge-sharing, and annual/ongoing review process

• Build and reinforce teamwork with direct reports through clear, effective communication, ensuring both understanding and accountability

• Maintain a positive practice culture that is evidenced by high employee morale and low turnover

• Partner with Sage 100 Practice Leader in developing career paths and coaching strategies to ensure consultant’s job satisfaction and professional growth

Professional Services Management

• Collaborate with leadership to continuously refine and enhance delivery strategies and methodologies to ensure Team achieves performance targets:

• Manage consultant engagement execution, resources and bench time

• Successfully allocate delivery resources to meet and exceed client expectations

• Effectively promote value billing and maximum efficiency in service delivery

• Effectively maintain a 50% personal utilization rate by assisting in all phases of the software implementation process to include discovery calls, configuration, mapping, data migration, training, etc.

• Provide oversight, governance, and management on active Sage 100 projects/engagements

• Manage the consulting team to key performance indicators

• Set and reinforce clear, measurable performance expectations for team and individuals

• Review project status/delivery/milestones regularly through client/project meetings, written status reports, conference calls, etc.

• Partner with project management team to ensure project budget, scope, and deliverables are met, and the team have exceeded client expectations

• Act as the first point of contact on all functional escalations for your team

Continuous Improvement

• Identify, define, develop and implement techniques to improve productivity, increase efficiency, mitigate risk, decrease escalations, and resolve issues to achieve the ultimate client experience and satisfaction.

• Conduct weekly team meetings, preparing and presenting thought leadership topics, training and ideas for process improvement. Facilitate discussions and gather feedback from the team

Client Management

• Actively engage in client interactions to ensure positive outcomes and client satisfaction

• Build and maintain relationships with clients, vendors, ISVs, and key strategic partners

• Proactively engage with project team, client team and internal and external stakeholders, establishing open lines of communication regarding project status, potential roadblocks, changes to timeline, etc. that could impact deliverables

• Develop subject matter expertise regarding practice offerings, sales, consulting best practices and marketing efforts:

• Leverage expertise in managing people to lead, develop and position Sage 100 for success within the marketplace for the company

• Drive 100% client…