Russian-Speaking Gaming Customer Service

About this role

Cross Border Talents is looking for fluent (C2 and higher, written and spoken) speakers of Russian for a new exciting project that could be performed remotely from anywhere in continental Portugal!
Contract: Full-time, rotational shifts (40 hrs/week and 8 hrs/day with 1 hour lunch break)
About the Role:
Join an international leader in interactive entertainment support! Work with a global gaming brand known for award-winning titles, immersive worlds, and passionate player communities. This is a great opportunity for Russian-speaking game enthusiasts who want to build a long-term career in Portugal while supporting players from around the world.
Responsibilities:

• Provide email and chat support to players in Russian, occasionally in English

• Assist with account access, login issues, and registration

• Support customers with payment questions, including refunds and transaction clarifications

• Help restore and update account information such as emails, phone numbers, and security details

• Handle compromised accounts and in-game character restoration

• Clarify questions about reward programs, tokens, and pre-paid game cards

• Manage sensitive customer data with professionalism and accuracy

• Deliver a positive, helpful, and player-focused service experience

Requirements:
Mandatory:
- Fluency C2 in Russian
- English level B2 or higher

• Valid right to live and work in Portugal (EU/EEA ID or Portuguese residence permit or Certificate of Temporary Protection)

• Located in continental Portugal or willing to relocate (relocation help is provided)

• Willingness to work in rotational shifts (daytime schedule)

Preferred (not mandatory):

• Experience in customer service, tech support, or gaming communities

• Familiarity with gaming platforms and online account systems

• Strong problem-solving and communication skills

• Ability to multitask and adapt to fast-paced environments

- Training & Onboarding
New joiners participate in a comprehensive training program in English (approx. 10 working days).

Originally posted on Himalayas