Roadside Support Specialist - Commercial Trucking

About this role

Miller Transportation Group is a rapidly growing leader in the transportation industry and has been family-owned and operated since 1912. With headquarters in Mount Holly, New Jersey, we proudly operate several business units as follows:

• Miller Truck Leasing – the largest privately-held truck leasing company on the East Coast. Provides full-service leasing, finance leasing, truck rental, and truck maintenance programs.

• Miller Dealerships - Provides car and light truck solutions across the Ford, Lincoln, and Subaru brands.

• Miller Dedicated Services - Supports customers in outsourcing their transportation needs by providing vehicles, drivers, fuel, insurance, and overall industry expertise.

• Miller Brokerage Services - Provides on-demand capacity solutions through our network of reliable carriers.

Miller Transportation Group is immediately hiring a Roadside Support Specialist - Commercial Trucking for our Miller Truck Leasing division at our corporate headquarters in Mount Holly, NJ.Ideal candidates will have prior hands-on experience in diesel vehicle repair along with excellent communication skills in order to assist customers and company drivers who are experiencing mechanical issues.Great position for retired technicians!
Requirements

You Will:

• Receive in-bound phone calls from Miller Truck Leasing customers and company drivers and will need to help diagnose mechanical issues and communicate out appropriately

• Enter data into company systems to document incident and circumstances

• Make outbound phone calls to dispatch appropriate service to customer

• Act as a liaison between the serving location and the customer and/or driver

• Manage multiple breakdown situations on a daily basis

• Handle logistics for off-lease trucks that need maintenance and repairs

• Processing invoices as needed for roadside support services

• Other duties as needed
You Have:

• Must have prior hands-on experience in diesel vehicle repair along with strong focus on customer support and a sense of urgency on fixing problems and coordinating resolutions

• Technical School Degree or Associates Degree preferred

• Ability to resolve customer service issues by providing excellent service and ultimately assuring the customer is satisfied with the service provided

• Ability to multi-task on the phone and on a computer at same time

• Ability to work: Thursday - Saturday from 6:00 PM until 6:00 AM. Will also work every other Wednesday.

Benefits
We Have:

• Competitive Compensation: $65,000-$70,000 Salary Range

• Medical insurance with HSA, FSA options

• Paid Time Off

• Advancement Opportunities

• Robust training

• 401/K with company match

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