Revenue Systems Analyst

About this role

About Amplify

Amplify helps teachers bring delight and rigor to students every day. We have become a leader in K–12 literacy, biliteracy, math, and science by building inspiring teaching and learning experiences based on research. The Amplify Classroom platform combines curriculum, assessment, and supplemental learning into one coherent high-quality instructional system. A pioneer in education since 2000, Amplify has developed deep relationships in states and districts by partnering with educators to drive implementation quality and improved outcomes. Today, Amplify serves more than 18 million students and teachers across all 50 states and on six continents. For more information, visit Amplify.com http://amplify.com.

Description:

The Revenue Systems Analyst is the connective tissue between Revenue Systems, the overall Revenue Operations team, and the Business Systems team. This role leads structured process discovery, maps current and future state workflows, and translates operational needs into clear, testable requirements for Business Systems and other partners, with a focus on business clarity rather than system configuration. The focus of the Revenue Systems team is improving seller and sales-operations execution across lead-to-cash (quoting, contracting, ordering, invoicing, renewals/amendments), reducing rework, strengthening data integrity, sales finance/ budgeting, and accelerating change adoption.

This role also supports the strategy, administration, and adoption of the platforms that power revenue workflows, including our market intelligence platform. Success in this role depends less on producing documents than on the human work behind them, building trust with business partners, asking the questions that surface what people actually do versus what the process says they do, and driving decisions across teams that don't always agree. This is not a system administration or configuration role.

Essential Responsibilities:

Business Process Discovery and Design

- Facilitate workshops and working sessions with key stakeholders (Account Executives, District Managers, Sales Support, Renewals, Sales Finance, and Business Systems) to document current state end-to-end business processes and define improved future state designs facilitated by systems and process improvements.

- Create clear, multi-level process maps (e.g., lead-to-quote, quote-to-contract, order-to-cash, renewals/amendments) that reflect real seller and operations workflows, handoffs, approvals, and exception paths.

- Establish and maintain a lightweight process library (maps, SOPs, definitions, decision trees) so institutional knowledge is durable and scalable.

Requirements and Solution Definition (Sales and Sales Operations Lens)

- Translate process and policy decisions into well-structured requirements: user stories, acceptance criteria, business rules, and operational scenarios - ensuring clarity, completeness, and testability.

- Partner with Business Systems to validate feasibility, clarify ambiguities, and ensure requirements reflect both the operational intent and system constraints.

- Maintain traceability from process maps -> requirements -> test cases -> release notes to reduce rework and ensure end-to-end quality.

- Use AI-powered tools (e.g., Glean, Claude, Gemini) to accelerate drafting of user stories, business cases, acceptance criteria, process documentation, and stakeholder synthesis — applying judgment to validate accuracy, completeness, and business fit rather than accepting output at face value.

Tools Strategy and Administration

- Support the administration and strategy development of the platforms supporting revenue workflows, including our market intelligence platform, assisting in configuration, user access, adoption tracking, and vendor coordination.

- Translate market intelligence signals into usable seller and sales-operations workflows, partnering with Business Systems on data flow, attribution, and reporting integration.

- Build and maintain enablement resources (playbooks, prompt libraries, use case guides) that drive consistent, high-value usage across the field.

- Evaluate, pilot, and operationalize additional platforms as needed, including AI-enabled solutions, and make recommendations on fit, sequencing, and expansion.

Operational Readiness, Testing, and Change Enablement

- Co-design UAT approaches and test scenarios rooted in real-world seller and Sales Operations use cases; coordinate execution with Business Systems and key business testers.

- Develop end-user documentation (job aids, playbooks, process guides) and support enablement activities to drive adoption and consistent execution.

- Support release readiness by confirming training, communications, reporting impacts, and operational 'go-live' checklists are complete.

Continuous Improvement and Performance Insights

- Use operational data and qualitative feedback to identify friction points, bottlenecks, policy leakage, and process variability - and recommend improvements.

- Support defining process KPIs (cycle time, rework/defect rates, adoption, SLA attainment) and partner with reporting teams to surface actionable insights.

- Promote standardization and simplification while preserving necessary state/district/contracting complexity through clear guardrails and exception handling.

- Evaluate emerging technologies, automation opportunities, and AI-enabled solutions that can simplify workflows, reduce manual effort, and improve operational effectiveness.

Cross-Functional Partnership and Governance

- Act as a neutral facilitator to align Sales, Finance, and Business Systems on process decisions, definitions, and sequencing - especially in quoting, contracting, ordering, and invoicing workflows.

- Support governance routines (change intake, prioritization, documentation standards, decision logs) to keep cross-functional work moving and reduce 'spin.'

- Contribute to program…