Revenue Operations Staff Systems Engineer

About this role

Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.

We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.

For more information, visit arcadia.io.

Why This Role Is Important to Arcadia

We are seeking a Revenue Operations Staff Systems Engineer who combines Salesforce administration, business systems engineering, integrations, automation, and AI-enabled workflow design. This role owns the architecture and operation of Arcadia’s go-to-market (GTM) technology ecosystem—including Salesforce, Planhat, RocketLane, AI agents, workflow automation platforms, and associated integrations.

Arcadia’s go-to-market and customer operations teams run on a connected stack that directly shapes how we win, onboard, serve, and retain customers. Salesforce anchors the commercial engine, Planhat powers customer success, and RocketLane will run customer onboarding and implementation. This role exists to own that stack end-to-end—design, build, deployment, and ongoing administration—so Sales, Marketing, and Operations teams can scale with confidence.

This is a hands-on role blending systems administration with systems engineering, reporting to the Director of Corporate IT. The person in this seat is the technical owner for GTM and Customer Operations platforms and the AI agents and automations built on top of them. The specific tools will evolve as this space changes quickly—the constant is ownership of the systems that GTM and Customer Operations depend on.

What Success Looks Like

In 3 months

Take formal ownership of Salesforce, Planhat, and GTM and Customer Operations tooling, including administration, user access, and the enhancement intake queue

Deliver a Salesforce health assessment documenting technical debt, data quality gaps, unused or conflicting automation, and a prioritized remediation roadmap

Establish a clear request and release process for changes across the stack, with documentation and basic change control

Ship an initial set of quick-win improvements that reduce manual effort for GTM and Customer Operations teams

In 6 months

Execute the first phase of the Salesforce overhaul: data model cleanup, automation consolidation, and improved reporting, with measurable reductions in manual workarounds

Lead the build and rollout of RocketLane for customer onboarding and implementation, including configuration, integration with Salesforce, Jira, NetSuite, and Planhat, and user enablement

Mature Planhat beyond its initial implementation: health scoring, playbooks, lifecycle workflows, and integrations that give Customer Success a fuller operating picture

Deliver at least one AI agent or automation that removes routine work for a GTM or Customer Operations team, with documented human oversight

Publish a current-state architecture map of the GTM and Customer Operations stack, including integrations, data flows, and system owners

In 12 months

Complete the core Salesforce overhaul and demonstrate improvement against the 3-month baseline in data quality, automation reliability, and user satisfaction

Operate RocketLane as a stable, integrated platform supporting the onboarding and implementation process end-to-end

Run Planhat as a mature customer success platform with active adoption across the Customer Success organization

Operationalize a small portfolio of AI agents and automations across GTM and Customer Operations, with governance and monitoring in place

Present a forward-looking roadmap for GTM and Customer Operations systems to Corporate IT and business leadership, including tooling decisions and build-versus-buy recommendations

What You'll Be Doing

Platform Administration

Salesforce. Serve as administrator and engineer for Salesforce, owning configuration, security and access model, objects and fields, flows and automation, reporting, and ongoing platform health. Lead a structured overhaul to retire technical debt and improve reliability

Planhat. Maintain and extend the Planhat customer success platform, including health scores, playbooks, lifecycle workflows, dashboards, and integrations

RocketLane. Act as a key technical resource on the RocketLane implementation—contributing to design, build, configuration, integration, and rollout for customer onboarding and implementation workflows

Additional tools. Administer and support other GTM and Customer Operations platforms as the stack evolves, including marketing, enablement, and operations tooling

Design, Build, and Deploy

Solution design. Translate process needs from Sales, Marketing, and Operations into well-structured system designs, balancing native configuration, automation, and integration

Build and configure. Build, configure, and test new capabilities across the stack—from declarative automation through to integrations and custom logic

Deployment and release. Own deployment and release across environments with appropriate change control, testing, and rollback planning

Documentation. Maintain clear documentation, runbooks, and configuration records so systems remain supportable as the team and stack grow

AI Agents and Automation

Agent and bot development. Design, build, and support AI agents and bots that serve GTM and Customer Operations teams, automating routine workflows and surfacing insights from systems of record

Workflow automation. Build automations that reduce manual effort across the stack using native platform tools, integration platforms, and scripting as appropriate

Responsible use. Develop AI capabilities with human oversight, monitoring, and alignment to Arcadia’s AI acceptable use and governance standards

Integrations and Data

Integrations. Build and maintain…