Revenue Operations Senior Associate

About this role

<h3 style="text-align: left;"></h3> <p><strong>Revenue Operations Senior Associate – CRM & Systems</strong></p> <p>Location: Pune, India   |   Reports to: Senior Manager, Revenue Operations & Enablement   |   Experience: 2 to 4 years   |   Type: Full time</p> <p><strong>About the Role</strong></p> <p>Anchanto is a global enterprise grade B2B SaaS company. We provide cloud software for brands, retailers, and logistics providers to manage orders, warehouses, inventory, marketplaces, and omnichannel commerce. We operate across 12 countries, support more than 300 enterprise and mid-market customers, and process over 150 million commerce transactions a year.</p> <p>As Anchanto grows, clean data, reliable systems, and accurate reporting become the foundation that everything else runs on. Pipeline forecasting is only as good as the data behind it. NRR visibility is only as strong as the ChurnZero records supporting it. GTM enablement only works if the playbooks and process documentation are current and accessible.</p> <p>This role owns that foundation. The CRM & Systems Specialist is the technical execution engine of the Revenue Operations function — the person who makes HubSpot, ChurnZero, and the Customer Insights Portal run cleanly, accurately, and reliably for every GTM team across APAC and EMEA.</p> <p><strong>Why This Role Exists</strong></p> <p>Today, too much of Anchanto's GTM data integrity depends on manual effort, inconsistent hygiene practices, and ad hoc fixes. Without a dedicated HubSpot owner, pipeline data degrades, automations break, and the insights layer loses the reliability that leadership decisions depend on.</p> <p>This role exists to fix that systematically. The mandate is not to react to data problems — it is to prevent them. Own the CRM, own the data, build automations that reduce manual work, and keep the systems that power every GTM conversation running at enterprise grade.</p> <p> </p> <p><strong>What You Will Own</strong></p> <p>This role owns two areas, weighted approximately 75% CRM & systems and 25% enablement support.</p> <ol> <li><strong> CRM & Systems Ownership (~75%)</strong> —  Primary owner of HubSpot, ChurnZero, and CIP — responsible for configuration, data quality, automation, and reporting across the full RevOps technology stack.</li> </ol> <p> </p> <ul> <li>HubSpot Super Admin: primary owner of all HubSpot configuration — pipelines, deal stages, contact and company properties, custom objects, user roles and permissions</li> <li>HubSpot data quality: ongoing hygiene of contacts, companies, and deals — deduplication, enrichment, incomplete record management, and data normalisation</li> <li>HubSpot automation: build and maintain all workflows, sequences, lead nurture flows, renewal triggers, OTE attainment alerts, and deal stage automations</li> <li>HubSpot reporting: maintain and evolve all pipeline, forecast, and performance dashboards for Sales, KAM, BD, and leadership</li> <li>ChurnZero administration: all customer records (existing and churned) complete and current; health score inputs, customer segments, and renewal tracking maintained</li> <li>CIP data pipeline maintenance: monitor and maintain data flows from marketplace integrations and OMS/WMS; flag and resolve discrepancies with Tech Engineering</li> <li>Integrated dashboards: build and maintain cross-system views combining HubSpot, ChurnZero, and CIP for GTM and leadership reporting</li> <li>GTM data operations: target account mapping, firmographic enrichment, and segmentation updates in HubSpot for Sales, BD, and Marketing</li> <li>Commission plan support: OTE attainment data validation and H1/H2 payout reporting from HubSpot</li> <li>Systems documentation: maintain technical SOP documentation for all HubSpot and CIP configurations, integrations, and data governance rules</li> </ul> <p> </p> <ol> <li><strong> Enablement Support (~25%)</strong> —  Secondary support for ENCHANT content maintenance, SOP documentation, and training logistics.</li> </ol> <p> </p> <ul> <li>ENCHANT content maintenance: keep scenario-based playbooks current across Sales, KAM, BD, and GSA tracks in ClickUp — update when processes or products change</li> <li>SOP authoring: write and update process documentation for GTM workflows; structure and maintain the ClickUp SOP library</li> <li>Training logistics support: coordinate enablement session scheduling and track attendance and completion</li> <li>Onboarding materials: prepare tool access guides and process onboarding packs for new GTM hires</li> </ul> <p> </p> <p><strong>Key Partnerships</strong></p> <table width="624"> <tbody> <tr> <td width="187"><strong>Partner</strong></td> <td width="437"><strong>On what</strong></td> </tr> <tr> <td width="187"><strong>Senior Manager, Revenue Operations & Enablement</strong></td> <td width="437">Daily direction, task prioritisation, CRM quality standards, and enablement content review</td> </tr> <tr> <td width="187"><strong>Tech Engineering</strong></td> <td…