Retail Sales Keyholder

About this role

Cuyana is looking for a full-time Retail Sales Floor Lead (Keyholder), for our Stanford store location.

As a key member to our retail store leadership team, this position will maintain personal goals, guide junior team members, create a welcoming retail experience, and ensure consistent day-to-day business operations to help drive success.

Benefits: Medical, dental, vision, life, disability; vacation, sick, and holiday pay; commuter benefit, 401k, bonus, product incentives, and generous employee discount.

RESPONSIBILITIES*

Sales & Client Generation

• Achieve Sales and KPI targets. Take ownership of delivering strong results; focusing on individual and team goals

• Foster exceptional in-store experiences by modeling The Cuyana Customer Journey - Retail Experience and providing on-the-floor direction and coaching to associates.

• Develop and maintain loyal client relationships through approved outreach methods

• Provide customized virtual and in-person styling services through appointments

• Proactively reach out to customers about new product launches and brand information

• Demonstrate expertise in product and brand knowledge/story

• Support the management team in generating new sales opportunities and engaging with clients

People

• Supervise sales floor during manager absence, ensuring client engagement, sales achievement, and task completion

• Ensure team members are aware of shift goals and support them in achieving them

• Assist management team in training new associates on customer service standards, product knowledge, and POS

• Demonstrate honest and effective communication while delivering and receiving feedback

• Promote a respectful and productive team culture by helping to de-escalate and resolve conflicts when necessary

Operations

• Follow opening/closing procedures and ensure compliance with Cuyana policies

• Manage inventory tasks, including shipping & receiving and product processing

• Maintain store appearance and organization

• Monitor stock levels, restock products, and ensure visibility on the sales floor. Operate the POS and resolve discrepancies

• Delegate tasks to the team and manage sales floor coverage

• Cuyana Community (help teammates during peak season, support retail events or community events)

*Responsibilities may change based on business needs

REQUIREMENTS

• 2+ yrs retail experience, 6+ mos leadership exp in a sales driven environment; Apparel / accessories contemporary brand experience a must; Luxury / Clienteling experience a plus

• Proven ability to lead a product and customer centric sales environment

• A connection to Cuyana's Fewer, Better philosophy

• Professional attitude, strong work ethic and ownership over role

• Team player who thrives in a fast paced environment

• Strong leadership, organization, written and verbal communication skills

• Capable of handling difficult customer conversations

• Technology savvy

• Flexible work schedule - open availability for weekends, holidays, evenings, events