Retail Onboarding Manager (Product Compliance Operation)

About this role

<p></p> <p> </p> <p lang="en-US" style="margin: 0in; margin-left: .375in; font-family: Calibri; font-size: 11.0pt; color: black;"><span style="font-weight: bold;">Company Introduction: </span></p> <p lang="en-US" style="margin: 0in; margin-left: .375in; font-family: Calibri; font-size: 11.0pt; color: black;">Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.</p> <p lang="en-US" style="margin: 0in; margin-left: .375in; font-family: Calibri; font-size: 11.0pt; color: black;">Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.</p> <p lang="en-US" style="margin: 0in; margin-left: .375in; font-family: Calibri; font-size: 11.0pt; color: black;">We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” </p> <p lang="en-US" style="margin-left: .375in; margin-top: 12pt; margin-bottom: 12pt; font-family: Calibri; font-size: 11.0pt; color: black;"><span style="font-weight: bold;">Role Overview</span></p> <p lang="en-US" style="margin: 0in; margin-left: .375in; font-family: Calibri; font-size: 11.0pt;">As the Retail Onboarding Manager, you will lead the product compliance review team to ensure all products comply with internal and regulatory standards. You will drive cross-departmental collaboration, optimize operation processes, and resolve complex issues efficiently to safeguard consumer experience and platform integrity.</p> <p lang="en-US" style="margin-left: .375in; margin-top: 12pt; margin-bottom: 12pt; font-family: Calibri; font-size: 11.0pt;"><span style="font-weight: bold;">What will you do? </span> </p> <ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Oversee the daily operations of the product onboarding review team, efficiently allocating resources and managing workflows (including supplier credentials, product classification, and compliance checks) to ensure high-quality reviews.</span></li> <li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Partner closely with the Policy Team to align updated regulations, timely adapt operational workflows and procedures, and establish training programs to ensure the team's capabilities match current standards.</span></li> <li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Act as the primary liaison among internal stakeholders to streamline communication, align compliance goals, and resolve cross-departmental friction points.</span></li> <li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Maintain a deep understanding of legal regulations to ensure all listed products, registration numbers, statutory disclosures, and advertising content strictly adhere to internal policies and authority mandates.</span></li> <li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Optimize the product onboarding review mechanism to proactively mitigate risks, while collaborating closely with the post-onboarding team to ensure seamless alignment and swift resolution of escalated compliance issues.</span></li> </ul> <p lang="en-US" style="margin-left: .375in; margin-top: 12pt; margin-bottom: 12pt; font-family: Calibri; font-size: 11.0pt; color: black;"><span style="font-weight: bold;">Basic Qualifications</span></p> <ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Minimum of 7 years of progressive experience in product compliance, catalog operations, or listing review management within the e-commerce or retail sectors</span></li> <li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Proven track record of managing end-to-end product onboarding workflows, translating regulatory changes into operational procedures, or leading high-performing teams in fast-paced environments</span></li> <li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Excellent communication skills to build consensus among diverse stakeholders</span></li> <li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Highly adaptable to the rapid shifts of the e-commerce industry</span></li> <li…