RESTAURANT CAPTAIN

About this role

We are seeking a dedicated and customer-focused Restaurant Captain to oversee the daily front-of-house operations and ensure an exceptional dining experience for our guests. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a passion for hospitality. The Restaurant Captain will be responsible for supervising service staff, maintaining service standards, and supporting the management team in achieving operational excellence.

Key Responsibilities Service Operations: • Supervise and coordinate the activities of service staff during daily operations. • Ensure guests receive prompt, courteous, and professional service at all times. • Monitor dining areas to maintain cleanliness, presentation, and service quality standards. • Assist in table allocation, reservations, and guest seating arrangements. • Coordinate effectively with the kitchen and service teams to ensure smooth order flow and timely food delivery. • Handle guest requests, inquiries, and complaints professionally and efficiently.

Team Leadership: • Guide, train, and motivate service staff to maintain high standards of performance. • Conduct daily briefings to communicate operational updates and service expectations. • Monitor staff attendance, grooming, discipline, and overall professionalism. • Assist management in evaluating staff performance and identifying training needs. • Promote teamwork and a positive working environment. Customer Experience: • Ensure a consistently high level of customer satisfaction. • Build positive relationships with guests and encourage repeat business. • Address customer feedback promptly and escalate concerns when necessary. • Assist in implementing service improvement initiatives.

Operational \& Administrative Duties: • Ensure compliance with company policies, service procedures, and operational standards. • Monitor inventory levels of service-related items and report replenishment requirements. • Assist in preparing daily operational reports and shift handovers. • Support management during audits, inspections, and special events.

Compliance \& Safety

• Ensure compliance with food safety, hygiene, workplace safety, and health regulations. • Maintain cleanliness and safety standards within all dining and service areas. • Ensure proper handling of food and beverages in accordance with company and regulatory requirements.

Requirements:

• Minimum 5 to 8 years of experience in the Food \& Beverage industry, preferably in a supervisory role. • Strong leadership, communication, and interpersonal skills. • Excellent customer service and problem-solving abilities. • Ability to work in a fast-paced environment and handle multiple responsibilities effectively. • Familiarity with POS systems and restaurant operations. • Willingness to work shifts, weekends, and public holidays. • Knowledge of food safety and hygiene standards. • Multilingual proficiency is an advantage.

Why Join Us

• Be part of a dynamic and growing hospitality organization. • Opportunity to work with an experienced and professional team. • Competitive salary and benefits package. • Career growth and advancement opportunities. • Positive and supportive work environment.