Resource Manager - Capacity Planning

Über diese Stelle

Berlin / Hamburg

Hybrid

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

JOB PURPOSE

We’re looking for a strategic and experienced Resource Manager to join our EMEA resourcing team for our Experience & Engineering DACH Team (Across Germany and Switzerland). This role is essential in ensuring efficient resource allocation, optimizing utilization, and aligning with business growth in a fast-paced digital environment.

You’ll be responsible for matching the right talent to the right projects - balancing team skills, availability, and project needs to deliver high-quality work, on time and on budget. This includes managing billable headcount, supporting dynamic staffing needs, and planning ahead with the Commercial team to align with the business pipeline.

A strong understanding of digital project delivery (e.g., websites, e-commerce, mobile apps) and the roles involved - such as UX/UI Design,Strategy, Engineers, QA, Devops, among others.

We’re looking for someone with excellent people skills, an analytical mindset, and a proactive approach to team planning - someone who can help us operate with agility, elevate our talent, and support impactful client work.

At DEPT®, you’ll work in a creative, fast-moving environment alongside brilliant minds, for a wide range of global clients. We value curiosity, growth, and a drive to make a positive impact.

WHAT YOU'LL DO

Resource Planning & Optimization

• Own and manage the full resourcing lifecycle across Experience & Engineering requests for a pool of ~100 FTE

• Evaluate capacity, utilization, and bandwidth to optimize allocation, balancing business needs with team wellbeing.

• Make strategic resourcing decisions considering project margins, business priorities, and talent development

Demand Forecasting & Workforce Planning

• Collaborate with Sales, Delivery, Finance and Operation during project intake to build effective staffing plans

• Develop and maintain accurate short- and long-term demand forecasts

• Identify skill gaps and workforce needs, partnering with Craft Leads and People & Culture on hiring and training.

Cross-Regional Resourcing & External Support

• Coordinate resourcing across EMEA, including nearshore and offshore teams

• Identify and onboard freelancers or external partners when internal capacity is unavailable

• Ensure a balanced approach between internal, nearshore/offshore, and freelance resourcing

Stakeholder Management & Collaboration

• Act as a key partner to Delivery, Sales, Operations, Project Managers, and Craft Leads

• Ensure alignment between resourcing strategies and business priorities

• Bring a consultative approach by advising on alternative profiles or staffing solutions based on project needs

Risk Management & Conflict Resolution

• Proactively identify risks in resourcing plans and implement mitigation strategies

• Manage and resolve resource conflicts, competing priorities, and overlapping demands

Reporting, Data & Governance

• Maintain high data quality within resource management tools (e.g., Resource Guru)

• Ensure compliance with processes such as time tracking, allocations, and reporting

• Track and report on key metrics (utilization, capacity, bench, freelance/nearshore ratios)

• Provide regular insights to local, regional, and global leadership

WHAT YOU'll BRING

Experience & Background

• 3+ years of experience in Resource Management, Engineering Resource Management, or Technical/Digital Project Management within a digital agency or product environment

• Experience working across multiple markets and cultures (EMEA experience is a plus)

Digital & Technical Understanding

• Strong knowledge of digital roles (Backend, Frontend, DevOps, QA, Business Analysis, UX/UI, Project Management)

• Solid understanding of digital product delivery (web, e-commerce, mobile) and cross-functional collaboration

• Ability to translate project needs into effective staffing plans

Analytical & Tools

• Strong analytical and forecasting skills, with experience in reporting tools such as Power BI

• Proficiency in resource management tools (Resource Guru experience is a plus)

Stakeholder Management & Communication

• Excellent communication and interpersonal skills, with the ability to influence across teams and seniority levels

• Comfortable working cross-functionally and acting as a trusted advisor

Ways of Working

• Strategic thinker with strong problem-solving and decision-making abilities

• Highly organized, detail-oriented, and process-driven

• Able to prioritize effectively in a fast-paced, dynamic environment

• Proactive, solution-oriented, and comfortable navigating complexity

Mindset & Culture

• Collaborative, team-oriented, and hands-on

• Strong sense of ownership and accountability

• Resourceful, adaptable, and pragmatic

• Confident, assertive and clear communication skills.

Language

• Business-level English required

WHAT YOU'll GET

• Flexible, hybrid working policy (1-2 days at the office, depending on location);

• Company pension scheme.

• €50 personal monthly allowance via our dedicated benefits apps for use across daily expenses and lifestyle perks.

• Lease bike options / JobRad and 25% subsidy for the Deutschlandticket.

• Occasional breakfast/lunch at the office, Smoothie Tuesdays.

• Stay happy and healthy with a contribution to your health through the OpenUp platform;

• Future Bens - Exclusive access to sustainable, healthy products at attractive deals.

• Social events, plenty of opportunities to connect with colleagues through organised…