Request for Proposal: Provision of Global Travel Agency Services September 2026

About this role

Procurement Summary

Item

Details

RFP Title

Provision of Global Travel Agency Services

RFP Issue Date

16 September 2026

Proposal Deadline

23 September 2026

Contract Type

Framework Agreement

Contract Period

Up to three years, renewable annually subject to satisfactory performance

Submission Email

[email protected]

RFP Reference

Travel Agency Services 2026

Who We Are

Girl Effect(GE) is an international non-profit that builds media that girls want, trust and need. From chatbots to chat shows and TV dramas to tech, our content helps adolescent girls in Africa and Asia make choices and changes in their lives. We create safe spaces for girls, sharing facts and answering questions about health, nutrition, education, and relationships, empowering girls with the skills to negotiate and redefine what they are told is possible “for a girl”.

Our reach is 50 million and counting. And we’re using technology to reach girls at scale so every girl can choose to be in control of her body, health, learning and livelihood.

Because when a girl unlocks her power to make different choices that change her life, it inspires others to do so too. She starts a ripple effect that impacts her family, community, and country.

That’s the Girl Effect.

Background

Girl Effect operates across multiple countries and requires reliable travel services for domestic, regional and international travel undertaken by employees, consultants and other authorised travellers.

GE is seeking to establish a Framework Agreement with an experienced travel management company or travel agency capable of providing comprehensive, responsive and cost-effective travel services.

The successful agency will be expected to combine strong account management, competitive sourcing, reliable traveller support, appropriate technology and transparent reporting to support GE's travel programme.

GE is particularly interested in providers that can introduce technology-enabled and self-service travel solutions, alongside traditional travel agency support, allowing GE to improve efficiency, traveller experience, policy compliance and visibility over travel expenditure.

Objective

The objective of this RFP is to identify a specialised Travel Service Provider capable of delivering a safe, efficient, responsive and cost-effective travel management service that represents best value for money for GE.

The successful provider will be expected to:

• Secure competitive fares and travel rates while complying with GE's Travel Policy.

• Provide efficient booking and traveller support across GE's countries of operation and international destinations.

• Provide 24/7 emergency assistance for urgent travel requirements and disruptions.

• Support air travel, accommodation, transfers, visas, travel insurance and related services.

• Provide appropriate technology and systems to simplify travel booking and administration.

• Provide transparent invoicing, reconciliation and management information.

• Track and demonstrate savings and other value delivered to GE.

• Support GE in negotiating airline, hotel and other travel programme discounts where volumes permit.

• Provide scalable travel insurance solutions through reputable insurance partners.

• Provide a consistent service across GE's geographically dispersed operations.

Scope Summary

The successful agency will be expected to provide some or all of the following services.

Air Travel, Reservations and Ticketing

For every duly approved GE travel request, the agency shall:

• Research and provide at least three suitable travel options, where available.

• Present the lowest appropriate fare together with practical alternative itineraries.

• Consider cost, routing, travel time, number of connections, baggage allowance, cancellation/change conditions and traveller requirements.

• Provide domestic, regional and international air reservations and ticketing.

• Clearly disclose fare conditions before ticket issuance.

• Provide information on baggage allowances, ticket restrictions and applicable penalties.

• Facilitate ticket changes, cancellations, re-routing and reissuance.

• Process and track refunds.

• Maintain and track unused tickets and airline credits and proactively apply eligible credits to future travel.

• Advise GE of ticketing deadlines before reservations or fares expire.

• Offer special, restricted, promotional, corporate, NGO/humanitarian, bulk or other discounted fares whenever appropriate.

• Support GE in negotiating corporate or volume-based agreements with airlines frequently used by GE and ensure applicable discounts are consistently applied.

GE's Travel Policy currently requires the use of the lowest appropriate fare that reasonably meets organisational and traveller requirements. The successful agency will be required to understand and apply GE's Travel Policy and any subsequent revisions.

Accommodation

The agency shall, where requested:

• Source and book suitable accommodation.

• Compare GE-negotiated, agency-negotiated and publicly available rates where appropriate.

• Seek preferential or corporate hotel rates where GE travel volumes provide an opportunity to do so.

• Clearly confirm room rates, applicable taxes, meal basis and cancellation conditions.

• Support group accommodation requirements for meetings, conferences, workshops and other events.

• Negotiate volume or group discounts where applicable.

Ground Transportation and Airport Transfers

The agency should be capable of arranging:

• Airport transfers.

• Approved local ground transportation.

• Group transportation where required.

• Reliable and appropriately vetted transport providers.

• Transportation associated with meetings, workshops, conferences and other GE activities.

Pricing for transfers should be transparent and agreed before confirmation.

Visa and Travel Documentation Support

The agency shall provide end-to-end visa support where required, including:

• Current visa and…