Remote Support Services Engineer L3

About this role

At ALS, we encourage you to dream big. When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future. Role summary The IT Remote Support Services Engineer - Level 3 provides specialist-level technical support for the most complex and escalated incidents within the global IT service operation. This role owns the resolution of cases that cannot be resolved remotely at Level 2, contributes to the Change Management …