Remote Senior Customer Success & Renewal Lead

About this role

DocuSign is seeking a Senior Customer Success Account Manager (CSAM) to own a portfolio of commercial customers across Asia, driving adoption, value realization, and renewal execution. As a trusted advisor, you will identify risks, lead renewal negotiations, and uncover opportunities for expansion, reporting to the Director, Asia Commercial CSAM. You will collaborate with Sales, Pricing, Legal, and Product teams to deliver measurable outcomes and maintain strong CRM hygiene while guiding teams …