Remote Senior Client Retention & Operations Lead (UK Hours)

About this role

Hirefarout is seeking a Senior Client Retention & Operations Lead to improve customer retention, strengthen operations, and grow recurring revenue. You will own the client journey, identify churn causes, and build a proactive account management function reporting to the Managing Director. You will lead a small team, collaborate across departments, and drive measurable improvements in customer experience and revenue retention, over a 6–12 month horizon. J-18808-Ljbffr