Remote Insurance Defense Paralegal

About this role

Zirtual is a work-life balanced company that offers law firms practice area specific, experienced virtual paralegals. Our US-based paralegals strive to meet and exceed attorney-client needs and expectations.  Zirtual offers paralegals in every practice area and state, both transactional and litigation.

Our paralegals are vital members of Zirtual. The paralegal is the main point of contact with their assigned client(s) and will work independently with the law firms. The paralegal will receive support from their assigned Account Supervisor, who will assist the paralegal & law firm relationship with plan modifications, questions, feedback on quality, delegation and collaboration best practices, and more.

The paralegal will provide a high-level professional service by working on tasks and projects as assigned by the client, and ensuring they are executed on time and to the highest level of quality. The paralegal is responsible for being the main point of contact for their assigned client(s), and being familiar with each clients’ needs and preferences.

The paralegal must have consistent and proactive communication with clients and the Account Supervisors. Paralegals are expected to be available for clients during business hours as agreed upon with each client, but around-the-clock availability is not expected. Paralegals ensure time is entered on a daily basis using a provided tool, respond to all communication within a mutually established response time expectation tailored to each client’s needs, maintain detailed and up-to-date client profiles, and follow Zirtual's best practices for success.

Job Overview
Paralegals within Zirtual’s Paralegal Division are custom matched based upon the client’s specific needs, practice areas and state. The outlined tasks below will vary based on each client and practice area. When reviewing, please consider those tasks applicable to your specialty.
In general, paralegals are expected to have a minimum of 3 years of experience handling the below outlined duties.
When offered a client, you will be provided with a Statement of Work that outlines the pay rate for the specific client as well as any area specific additions. While paralegals may be asked to handle legal assistant tasks, the rate will be outlined in the provided Statement of Work.

PARALEGAL SUPPORT
Hours: Approximately 80 hours per month to start, with potential for growth
Schedule: Flexible, with preference for candidates available during Pacific Time business hours
About the Role
A California attorney serving as outside general counsel to an insurance company is seeking a highly organized, tech-savvy paralegal to help manage a growing legal practice and support innovative legal AI initiatives.
This is an ideal opportunity for a paralegal who enjoys creating order from chaos, building systems and processes, and staying on the cutting edge of legal technology. The practice currently manages approximately 140 active insurance claims, and the attorney is looking for a trusted partner who can help streamline operations, manage communications, and support legal research using emerging AI tools.
This role offers significant opportunity for growth and increased responsibility for the right candidate.
Key Responsibilities
Inbox & Communication Management
Manage a high-volume email inbox
Prioritize communications and flag urgent matters
Draft responses and maintain organized correspondence workflows
Help ensure important deadlines and follow-ups are not missed
Legal AI Research & Operations
Conduct factual and legal research using AI-powered legal tools
Assist with monitoring and reporting on AI-related workflows within an insurance claims environment
Evaluate information gathered through legal databases and AI platforms
Stay current on emerging legal technology and AI developments
Claims & Matter Tracking
Monitor and track approximately 140 active insurance claims
Maintain accurate records and status updates
Help identify issues requiring attorney attention
Support database management and reporting efforts
Systems & Process Development
Create and improve SOPs, workflows, and organizational systems
Develop efficient methods for managing legal work and information
Recommend tools and processes that improve productivity
Assist with future case management software implementation and setup
Additional Administrative Support
Calendar management and scheduling as needed
Meeting coordination
Project support and special initiatives

What We're Looking For
The ideal candidate is more than an executor—they are a problem solver who enjoys building structure, improving processes, and helping busy professionals stay organized.
You'll thrive in this role if you:
Take initiative and enjoy finding better ways to do things
Have strong attention to detail and accuracy
Are comfortable working in a fast-paced environment
Enjoy technology and learning new tools
Can balance multiple priorities without losing track of details
Appreciate a collaborative, conversational work environment
Requirements
Required
Paralegal experience or equivalent legal industry background
Exceptional attention to detail and organizational skills
Strong written communication abilities
Experience conducting legal research
Comfortable learning and utilizing AI-powered legal tools
Ability to work independently and proactively identify solutions
U.S.-based candidate
Preferred
Experience with legal AI platforms and databases
Familiarity with ChatGPT, Claude, or similar AI tools
Insurance defense, insurance coverage, or claims-related experience
Experience implementing systems, workflows, or operational improvements
Case management software experience
Benefits
COMPENSATION & BENEFITS
You will be compensated as a 1099 independent contractor.
When matched out of our preferred network, and depending on your practice area, you can expect to earn a minimum of $28 per hour for paralegal work.
You can expect to earn $20 per hour for legal assistant work.
Pay…