Remote HAM Data Quality Team Lead (VA ESOM)

About this role

Overview

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.
By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.
Kentro is hiring for a HAM Data Quality Team Lead to support to VA ESOM contract. The HAM Data Quality Team Lead is responsible for owning end-to-end data integrity across the Hardware Asset Management (HAM) environment in support of the Office of Information and Technology (OIT) at the Department of Veterans Affairs. As legacy asset tracking systems are consolidated into ServiceNow HAM Pro, sustained data quality is a critical dependency for implementation success. This role leads the Data Quality Team, supporting the ongoing cleanup of HAM Configuration Items (Cls), and establishes the standards and governance needed to keep asset records accurate, complete, and consistent. The individual will serve as both a hands-on data quality leader and a collaborative partner, enabling reliable asset visibility and compliance reporting that directly support VA's mission to serve Veterans.
Location: Remote - This position can be performed remotely within the United States and will support Eastern Time working hours.
Compensation Range: The anticipated base salary range for this position is $100,000 –$150,000 annually and reflects Kentro’s good-faith expectations at the time of posting. Final compensation is determined based on the role’s requirements, relevant skills, experience, education, certifications, work location, applicable security clearance requirements, market conditions, internal equity, and contract requirements.
This Job Description reflects the primary duties of the role; however, it is not intended to be all‑inclusive. Team members may be asked to take on additional responsibilities in alignment with customer expectations, business needs, and Kentro’s culture of collaboration and adaptability.

Responsibilities

Team Leadership & Data Cleanup

• Lead and manage the Data Quality Team, supporting the ongoing data cleanup effort across all HAM Configuration Items (Cls).

• Resolve duplicate, orphaned, and incomplete asset records to establish a trusted system of record.

• Provide day-to-day oversight of the data quality team, including task assignment, quality review, and progress tracking against remediation targets.

• Mentor, support and guide staff in career development including recurring one-on-one meetings and performance evaluations.

Data Governance & Standards

• Establish and enforce data quality standards, validation rules, and governance processes for asset data entry and maintenance.

• Document data cleanup procedures and standard operating procedures (SOPs) for long-term sustainment.

• Identify root causes of recurring data quality issues and recommend process or system-level corrective actions.

Migration Validation & Site Readiness

• Conduct regular data audits and reconciliation between legacy systems and HAM Pro to confirm migration accuracy.

• Validate data readiness ahead of site go-lives and support post-launch data stabilization.

• Support net book value, depreciation, and Cl attribute accuracy to ensure downstream reporting integrity.

Reporting & Metrics

• Develop and maintain data quality metrics and dashboards to report progress to program leadership.

• Provide clear, actionable status on remediation progress, risks, and data confidence across sites and territories.

Cross-Team Collaboration

• Coordinate with the Sr IT Logistician and Technical Solutions Architect on data structure, field mapping, and system configuration issues affecting data quality.

• Partner with Equipment Accountability, Change Management, and site stakeholders to reinforce consistent data entry practices.

• Collaborate with CMDB, SAM, and ESM teams to maintain data integrity and cross-module alignment.

Qualifications

• Bachelor's degree in Computer Science, Engineering, Math, or equivalent (8 years of additional relevant experience may be substituted for education).

• 5+ years of experience with Power Bl

• 5+ years of experience in data quality, data governance, or IT asset management.

• 2+ years of experience leading or supervising data analysts or data cleanup teams.

• Demonstrated experience with ServiceNow HAM, HAM Pro, or the CMDB in a production enterprise environment.

• Proven experience with legacy-to-new system data migration, reconciliation, and validation.

• Working knowledge of hardware asset lifecycle data, including net book value and depreciation.

• Proficiency developing data quality metrics, dashboards, and leadership-level progress reports.

• Experience operating within large, complex, and regulated organizations, preferably federal or federal-adjacent.

• Strong communication skills with the ability to influence without authority across multi-team and multi-stakeholder environments.

Preferred Qualifications:

• Experience supporting phased, multi-site rollouts through go-live, hypercare, and post-launch stabilization.

• Familiarity with federal property management and equipment accountability requirements.

• Experience supporting internal or external asset audits with defensible, well-documented data.

• Knowledge of ITIL-aligned processes and IT governance frameworks.

• Experience working within Agile delivery teams and sprint-based workflows.

• Strong documentation skills and experience creating SOPs, playbooks, and data governance guides.

• Data management or quality credentials such as COMP, Lean Six Sigma Green Belt, or IAITAM CHAMP are a plus.

• Active Service Now certifications such as Certified System Administrator…