Remote German-Speaking Customer Care (Rental Cars)

About this role

Are you fluent in German and passionate about customer service? Join a well-known Rental Car Company project as a Customer Service Representative and assist customers with their inquiries in a dynamic and rewarding environment!
Location: Remote from mainland Portugal
Start Date: May 15, 2025
Contract Type: Permanent (3-month trial period)
Responsibilities:

• Assist customers via phone, email, and chat regarding rental services

• Resolve inquiries related to reservations, billing, and policies

• Provide outstanding customer support and ensure customer satisfaction

• Work in a rotational shift schedule (including weekends)

Working Hours: 40 hours/week, 8 hours/day, following rotational shift pattern distributed in the following hours:

• Monday to Friday: rotational shifts between 07:00 AM 08:00 PM

- Saturday: 08:00 AM 04:00 PM
- Sunday: 08:00 AM 05:00 PM
- Two rotational days off per week
Required Documents:
- EU ID or Residence Card for Portugal

• Manifestação de Interesse / Expression of Interest

- Job-seeking visa
Requirements:

• Fluency in German (C2 level or above), written and spoken

• Good command of English (B2 level or above), written and spoken

• Previous experience in customer service is an advantage but not mandatory

• Strong communication and problem-solving skills

• Ability to work in a fast-paced environment and handle customer inquiries efficiently

• Basic computer skills and ability to learn new systems quickly

• Availability to work in rotational shifts, including weekends and holidays

•
Must be based in mainland Portugal-anywhere apart from Lisbon Metropolitan area (no relocation assistance is provided for this role; if you need relocation, please apply and mention it separately and we will be able to offer you a different role with relocation help :)

If you're ready to take on this exciting opportunity, apply today by sending your up-to-date CV in English!
Originally posted on Himalayas