Remote E-commerce Support Lead: Inspire Teams & Elevate CX
Placements24 · Benoni, Ekurhuleni · 2026-10-20
About this role
Placements24 is seeking an experienced Remote E-commerce Customer Support Lead to guide a nationwide remote team and elevate service delivery for a growing online retailer. Based remotely, you will mentor agents, resolve complex issues, and drive continuous improvement while maintaining strong product knowledge and brand understanding. The role focuses on recruiting, onboarding, and managing performance of remote agents, tracking KPIs, and collaborating with Operations and Marketing to enhance …
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