Remote Bilingual Customer Service FL

About this role

Overview About the Company At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better. Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients Responsibilities Qualfon is hiring immediately for Bilingual Customer Service Professionals, who are fluent in both English and Spanish, to work from home (100% remote) fielding inbound calls from our customers providing support for phone services and facilitating the addition of funds to inmate accounts. This role is crucial in helping families stay connected and ensuring the smooth management of inmate financial needs. Our Customer Service Representatives will have virtual paid training from their home in Florida. What you will be doing

Respond to inquiries via inbound service; telephone interactions to address a variety of customer inquiries in a consistently polite manner.

Forwarding specific inquiries as directed for priority resolution

Documenting each encounter/resolution in the computer tracking system

Strong capacity to retain information

Aptitude to deliver on all customer requests/concerns with a friendly and professional demeanor.

Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude

Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance

At ease with multi-tasking in several computer applications at once while holding a conversation with a customer

Qualifications What skills you will need

One-year previous call center

Strong communication skills in both English and Spanish, both verbal and written.

Ability to attend 100% classroom training program

Passion to meet or exceed performance goals

Working in a time-sensitive environment

Computer savvy and can resolve minor technical issues with minimal assistance​

Work at Home Requirement:

Desktop or laptop (Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook, and Android systems are NOT compatible

Operation system – Windows 11

The computer must have at least 8GB of RAM and a Processor speed – i3 4th generation or better

2nd computer monitor required.

USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech are recommended) 3.5 mm headsets and gaming style headsets are not approved

High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Hot Spot

Wired provider- No mobile broadband connections allowed

Upload speed of 25 Mbps; Download sped of 50 Mbps

The Internet service provider (ISP) must be highly stable with 1% or less packet loss

Latency under 100ms

Must have available cell phone or tablet with minimum system requirements of Android 8.0 and later or iOS14 or later and must install the Microsoft Authenticator (MFA) Application required by Qualfon IT.

EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law. Pay Range USD $12.00 - USD $12.00 /Hr.Originally posted on Himalayas