Regional Operations Specialist (Africa)

About this role

Job description

Delivery Associates works with leaders in the public sector and social impact organizations to solve problems, build consensus and implement policies and programs that impact millions of people. We use a clear methodology to solve problems and help our partners deliver results. We’re successful in part because we master our approach and in part because we are empathetic, resourceful, level-headed, and dedicated to our clients and the people they serve.

We are seeking a Regional Operations Specialist to support our Africa region as part of our Central Operations function.

This role plays a critical part in enabling the region to operate effectively by supporting colleague experience, ensuring smooth regional operations, and acting as a bridge between central functions and regional teams.

Key Responsibilities

Colleague Experience

• Support onboarding of new colleagues (devices, access, processes) to ensure a smooth start in the region

• Serve as a general point of contact for colleagues on tools, documents, and processes

• Coordinate pulse reporting and support follow-up on key insights

• Support organization of regional retreats and other in-person or virtual events (logistics, coordination)

• Provide local support on Duty of Care topics in coordination with central teams

Regional Administration

• Analyse staffing, people, and impact data to support regional decision-making

• Maintain and update regional knowledge resources (e.g. Guru pages)

• Coordinate regional and cross-regional routines and ensure smooth operational cadence