Regional Operations Specialist (Africa)

About this role

<h3><strong>Job description</strong></h3> <p data-w-id="c062c706-30fd-1ba4-e0a3-162d397baa7b" data-wf-id="["c062c706-30fd-1ba4-e0a3-162d397baa7b"]" data-automation-id="dyn-item-job-description-input">Delivery Associates works with leaders in the public sector and social impact organizations to solve problems, build consensus and implement policies and programs that impact millions of people. We use a clear methodology to solve problems and help our partners deliver results. We’re successful in part because we master our approach and in part because we are empathetic, resourceful, level-headed, and dedicated to our clients and the people they serve.</p> <p data-w-id="c062c706-30fd-1ba4-e0a3-162d397baa7d" data-wf-id="["c062c706-30fd-1ba4-e0a3-162d397baa7d"]" data-automation-id="dyn-item-job-description-input">We are seeking a <strong data-w-id="c062c706-30fd-1ba4-e0a3-162d397baa7f" data-wf-id="["c062c706-30fd-1ba4-e0a3-162d397baa7f"]" data-automation-id="dyn-item-job-description-input">Regional Operations Specialist</strong> to support our <strong data-w-id="c062c706-30fd-1ba4-e0a3-162d397baa82" data-wf-id="["c062c706-30fd-1ba4-e0a3-162d397baa82"]" data-automation-id="dyn-item-job-description-input">Africa region</strong> as part of our <strong data-w-id="c062c706-30fd-1ba4-e0a3-162d397baa85" data-wf-id="["c062c706-30fd-1ba4-e0a3-162d397baa85"]" data-automation-id="dyn-item-job-description-input">Central Operations function</strong>.</p> <p data-w-id="c062c706-30fd-1ba4-e0a3-162d397baa88" data-wf-id="["c062c706-30fd-1ba4-e0a3-162d397baa88"]" data-automation-id="dyn-item-job-description-input">This role plays a critical part in enabling the region to operate effectively by supporting colleague experience, ensuring smooth regional operations, and acting as a bridge between central functions and regional teams.</p> <h3 data-w-id="c062c706-30fd-1ba4-e0a3-162d397baa8a" data-wf-id="["c062c706-30fd-1ba4-e0a3-162d397baa8a"]" data-automation-id="dyn-item-job-description-input"><strong>Key Responsibilities</strong></h3> <p data-w-id="c062c706-30fd-1ba4-e0a3-162d397baa8c" data-wf-id="["c062c706-30fd-1ba4-e0a3-162d397baa8c"]" data-automation-id="dyn-item-job-description-input">Colleague Experience</p> <ul data-w-id="c062c706-30fd-1ba4-e0a3-162d397baa8e" data-wf-id="["c062c706-30fd-1ba4-e0a3-162d397baa8e"]" data-automation-id="dyn-item-job-description-input"> <li data-w-id="c062c706-30fd-1ba4-e0a3-162d397baa8f" data-wf-id="["c062c706-30fd-1ba4-e0a3-162d397baa8f"]" data-automation-id="dyn-item-job-description-input">Support onboarding of new colleagues (devices, access, processes) to ensure a smooth start in the region</li> <li data-w-id="c062c706-30fd-1ba4-e0a3-162d397baa91" data-wf-id="["c062c706-30fd-1ba4-e0a3-162d397baa91"]" data-automation-id="dyn-item-job-description-input">Serve as a general point of contact for colleagues on tools, documents, and processes</li> <li data-w-id="c062c706-30fd-1ba4-e0a3-162d397baa93" data-wf-id="["c062c706-30fd-1ba4-e0a3-162d397baa93"]" data-automation-id="dyn-item-job-description-input">Coordinate pulse reporting and support follow-up on key insights</li> <li data-w-id="c062c706-30fd-1ba4-e0a3-162d397baa95" data-wf-id="["c062c706-30fd-1ba4-e0a3-162d397baa95"]" data-automation-id="dyn-item-job-description-input">Support organization of regional retreats and other in-person or virtual events (logistics, coordination)</li> <li data-w-id="c062c706-30fd-1ba4-e0a3-162d397baa97" data-wf-id="["c062c706-30fd-1ba4-e0a3-162d397baa97"]" data-automation-id="dyn-item-job-description-input">Provide local support on Duty of Care topics in coordination with central teams</li> </ul> <p data-w-id="c062c706-30fd-1ba4-e0a3-162d397baa99" data-wf-id="["c062c706-30fd-1ba4-e0a3-162d397baa99"]" data-automation-id="dyn-item-job-description-input">Regional Administration</p> <ul data-w-id="c062c706-30fd-1ba4-e0a3-162d397baa9b" data-wf-id="["c062c706-30fd-1ba4-e0a3-162d397baa9b"]" data-automation-id="dyn-item-job-description-input"> <li data-w-id="c062c706-30fd-1ba4-e0a3-162d397baa9c" data-wf-id="["c062c706-30fd-1ba4-e0a3-162d397baa9c"]" data-automation-id="dyn-item-job-description-input">Analyse staffing, people, and impact data to support regional decision-making</li> <li data-w-id="c062c706-30fd-1ba4-e0a3-162d397baa9e" data-wf-id="["c062c706-30fd-1ba4-e0a3-162d397baa9e"]" data-automation-id="dyn-item-job-description-input">Maintain and update regional knowledge resources (e.g. Guru pages)</li> <li data-w-id="c062c706-30fd-1ba4-e0a3-162d397baaa0" data-wf-id="["c062c706-30fd-1ba4-e0a3-162d397baaa0"]" data-automation-id="dyn-item-job-description-input">Coordinate regional and cross-regional routines and ensure smooth operational cadence</li> <li data-w-id="c062c706-30fd-1ba4-e0a3-162d397baaa2"…