Regional Manager of Recreational Tennis, Northwest Washington

About this role

Position Title: Regional Manager of Recreational Tennis, Northwest Washington
Reports to: Associate Director of Recreational Tennis Development
Oversees: Seasonal Sr. Site Directors, Site Directors, and Instructors
Location: Position is a remote role based out Northwest Washington (Seattle, Tacoma)
Status: Full-Time; Hourly; Non-Exempt

Established in 1904, the United States Tennis Association Pacific Northwest (USTA PNW) is a 501c3 non-profit organization working to promote and develop the growth of tennis by providing access for all. As one of the 17 sections of the USTA, the national governing body of the sport of tennis, USTA PNW serves more than 1.3M tennis players, 200+ tennis facilities, and provides low-cost RecTennis afterschool and summer parks programs to 40,000+ participants. USTA PNW has cultivated over 300 community partnerships including schools, public parks, recreation, and shared spaces across four states. USTA PNW is the largest employer of recreational tennis jobs in the Pacific Northwest with more than 500+ full-time, part-time, and seasonal employees annually, creating new tennis jobs within the immediate communities served as a core initiative of embracing diversity and inclusivity.
USTA PNW believes that the game of tennis is a vehicle that can transform lives. Tennis promotes life-long fitness and wellness while instilling leadership and sportsmanship. The game also teaches teamwork, life skills, and builds stronger families and healthier communities. USTA PNW lives the mission daily, “to promote and develop the growth of tennis to inspire healthier people and communities everywhere.”
USTA PNW was recognized in 2024 and 2025 as a Top Workplace by The Oregonian! We are honored to be highlighted in our category, which includes organizations in the Recreation, Travel, Hospitality, and Entertainment sector. This award is a testament to our incredible staff and the collaborative, dedicated, and trusting environment we've built together.
RecTennis provides affordable, accessible tennis and life skills programs in a safe environment for players of all ages and skill levels in a high-energy, fun and social learning environment. Creates local jobs and provides ongoing training. Provides free loaner tennis equipment and need-based scholarships to ensure that price is not a barrier for entry. This position partners with hundreds of public and Title I schools, government and cities, public parks and other shared community spaces. The Regional Manager of Recreational Tennis will serve as a key member of the USTA PNW’s Recreation Department to grow the game of tennis in Northwest Washington!
Key Responsibilities:

• Ensure the successful and high-quality delivery of recreational programs in designated areas, providing excellent service at all times.

• Cultivate relationships and partner with parks, schools and city governments.

• Manage, guide, mentor, and support staff daily at designated locations while problem-solving as needed to ensure seasonal staff feel connected to the USTA PNW mission and to one another.

• Recruit, train, schedule, and manage all administrative tasks related to seasonal Site Directors and Instructors.

• Drive registrations and revenue for new and existing programs in the Rec Tennis regions.

• Fulfillment involves acquiring, distributing, and tracking equipment at various sites. This may include shuffling equipment as necessary.

• Lead and assist with program promotion and local grassroots marketing efforts.

• Manage customer data, create rosters, and use the communication system in the registration system.

• Oversee registration system, customer data and create rosters.

• Consistently available to provide valuable support to staff on the court at different times throughout the week.

• Communicate with parents and/or guardians to solve problems quickly as they arise.

• Manage the ADP system for time, attendance, and other systems as required.

• Run several Community Events throughout the year as needed.

• Other duties as assigned.

Supervisory Responsibilities: This role will oversee and supervise all seasonal staff members including Sr. Site Directors, Site Directors, and Instructors across designated areas and sites.
Internal Relationships:

• Associate Director of Recreational Tennis Development – strategic implementation.

• Department, Facility, Administrative Leadership – annual planning and alignment of promises and deliverables.

• On-Court staff – leading and directing all on-court staff for local RecTennis programming.
External Relationships: Maintains high quality customer service with participants and community members as well as school administrators, public parks and recreational departments. Works with vendors as needed. Represents the mission and organization at special events, conferences, and training as needed.
Key Performance Indicators: When reviewing this position during the season, the following will serve as performance indicators:

• On-going feedback from leadership and participants.

• Evidence of effective use of program curriculum and templates.

• Customer satisfaction surveys.

• Evidence of high-quality customer service.

• Evidence of performance of major duties.

• Evidence of performance as a productive team member.

• Evidence of effective internal and external relationships.

• Evidence of delivering the USTA PNW mission.
Qualifications:

• Bachelor degree preferred, relevant coaching experience and/or recognized tennis coaching certification preferred.

• Must reside in the geographical area being served to best service the community (Northwest Washington Region: Seattle or Tacoma).

• Passion for the game of tennis and spreading the mission of USTA PNW.

• Proven leadership abilities to lead a team successfully.

• Proven strong organizational and communication skills.

• Strong self-starter experience.

• Passion for grassroots marketing and implementing marketing strategies.

• Experience in…