Regional HRSD Operations Lead - Europe North

About this role

<div class="content-intro"><p>We believe in a world where growth thrives across borders and cultures. Our mission is to guide companies on their journey by providing services and technology that enables global talent management and delivers a human experience.</p> <p> </p> <p>As an Employer-of-Record (EOR) provider, we offer the HR and compliance infrastructure essential for companies to expand internationally. We take care of the complex, behind-the-scenes work, allowing companies to focus on the strategies that drive their success. We are For People, By People. </p> <p> </p> <p>The future of work is borderless, and so are we. Our people are located around the globe — in the U.S., the UK, India, Colombia, China, and beyond. Diversity and belonging are not just values, they are who we are. </p> <p> </p> <p>We are also committed to making a positive impact. Through our Environment, Social, and Governance (ESG) impact initiative, we are addressing our environmental footprint and promoting social responsibility. Our impact program is central to our vision and culture, focusing on employee wellness, diversity, charitable work, and ethical corporate governance.</p> <p> </p> <p>If you are interested in working in a people-centric, global organization, apply below.</p> <p> </p></div><p> </p> <p><strong>About the Role</strong></p> <p>We are seeking an experienced and strategic<strong> Regional HR Lead </strong>to support our clients. The role will oversee day-to-day HR operations across multiple countries within the <strong>assigned countries in Europe.</strong> This role owns regional service delivery performance, escalations, compliance, and continuous improvement, ensuring timely, accurate, and high-quality support for employees and managers.</p> <p> </p> <p>The successful candidate will blend deep HR expertise with strong people, customer service, and transformation skills. They will partner closely with internal teams (HR, Payroll, Shared Services, Legal, Finance) and external vendors to deliver consistent, compliant, and scalable service consistent, compliant, and scalable service delivery.</p> <p> </p> <p>This role is a hands-on, individual contributor who can proactively address complex issues while standardizing processes across diverse jurisdictions.</p> <p> </p> <p><strong>Key Responsibilities</strong></p> <p><strong>Regional HR Service Delivery Oversight & Execution Governance</strong></p> <ul> <li>Assist in oversight end-to-end HR service delivery operations across assigned countries, ensuring adherence to SLAs, service catalog, and operating model</li> <li>Review and validate case resolution quality, including accuracy of decisions, policy application, and completeness of documentation</li> <li>Ensure HR cases and lifecycle actions are supported by documented approvals, audit trails, and system records</li> <li>Monitor and enforce case management standards, including response times, resolution timelines, and escalation protocols</li> <li>Ensure consistent execution of HR processes aligned with global standards and regional legal requirement</li> </ul> <p><strong>Escalation Ownership, Decision Authority & External Engagement</strong></p> <ul> <li>Act as the primary and first line escalation point for complex, sensitive, or high-risk HR matters</li> <li>Engage directly with WSEs (Workers) and Clients to investigate issues, provide guidance, and communicate resolutions</li> <li>Conduct case review and risk assessment, determining appropriate resolution actions in alignment with policy and legal requirements</li> <li>Provide final decision-making and approval on Tier 2 escalations, including non-standard or exception-based scenarios</li> <li>Escalate only high-risk, legally sensitive, or business-critical matters to the Sr. Manager, with a clear summary, risk assessment, and recommended action</li> <li>Ensure all escalations are fully documented, including facts, analysis, decision rationale, actions taken, and final resolution</li> </ul> <p><strong>Regional Compliance & Risk Management</strong></p> <ul> <li>Drive compliance with country-specific employment laws, statutory requirements, and internal HR policies across the region</li> <li>Validate that HR lifecycle activities (e.g., hires, changes, terminations) are executed in compliance with local regulations and contractual obligations</li> <li>Establish and enforce HR control frameworks, including approval requirements, documentation standards, and validation checkpoints</li> <li>Identify, assess, and mitigate operational and compliance risks, including policy misapplication and data integrity issues</li> <li>Ensure readiness for internal and external audits, including provision of documentation and explanation of decisions</li> </ul> <p><strong>Team Mentorship, Performance Management & Capability Building</strong></p> <ul> <li>Mentor a team of…