Reconditioning Manager

About this role

<h3>About the Job</h3> <p><br>Role: Reconditioning Manager<br>Location: Irvine, CA (Onsite)<br>Employment Type: Full-Time<br>Annual Salary: $100,000 - $140,000 per year</p> <h3><strong>About Ever</strong></h3> <p>Ever is building the future of auto retail. As the first AI-native auto retail platform, we are building the next $100B+ automotive business, starting with electric vehicles. Our AI-native product and operations power our full-stack auto retail business, serving EV buyers and sellers across the nation, both online and offline.</p> <p>Based out of San Francisco and expanding nationwide, we are backed by leading investors and led by former tech & automotive professionals from Uber, Tesla, Rivian, Lithia, Penske, Carvana, Lyft, Meta, J.P. Morgan, BCG, and more. After our recently completed Series A financing, we have raised $100M in total equity and debt funding. We are growing rapidly and actively recruiting exceptional talent to join our mission of building the next-generation auto retail platform.</p> <h3><strong>About the Role</strong></h3> <p>The Reconditioning Manager leads Ever's end-to-end vehicle reconditioning operation, overseeing inspection, mechanical and cosmetic repairs, detailing, quality control, vendor management, and production planning. This role is accountable for delivering retail-ready vehicles safely, efficiently, and at the quality standards expected by Ever while leading a high-performing team.</p> <p>What You'll Own</p> <ul> <li>Build and lead day-to-day reconditioning operations, consistently achieving throughput, quality, and cost objectives.</li> <li>Develop and maintain quality standards that reflect the Ever brand—not just "good enough."</li> <li>Lead, coach, and develop technicians and team leads, creating career paths and a high-performance culture.</li> <li>Create, implement, and continuously improve standard operating procedures (SOPs) as the operation scales.</li> <li>Own production planning and capacity management to meet current and future business demands.</li> <li>Drive continuous improvement through structured problem-solving and root cause analysis.</li> <li>Ensure compliance with all safety, environmental, and company policies.</li> <li>Monitor key operational metrics, identify risks early, and communicate proactive solutions.</li> <li>Partner cross-functionally with Inventory, Parts, Logistics, Sales, and Service teams to remove operational barriers and ensure vehicles are delivered on time.</li> </ul> <p>WIP Management</p> <ul> <li>Own the vehicle workflow from intake through retail-ready completion, maintaining visibility into every unit within the pipeline.</li> <li>Manage work-in-progress (WIP) limits to prevent bottlenecks, reduce aging inventory, and improve cycle time.</li> <li>Ensure accurate documentation and seamless handoffs at every stage of the reconditioning process.</li> <li>Manage vendor turnaround times and proactively escalate stalled vehicles or operational blockers.</li> </ul> <p>Team Development</p> <ul> <li>Build and lead structured onboarding, training, and certification programs for technicians and service advisors.</li> <li>Conduct regular one-on-one coaching sessions, providing competency-based feedback and clear development plans.</li> <li>Identify skill gaps and implement targeted coaching to improve individual and team performance.</li> <li>Create career progression opportunities that support employee retention and long-term growth.</li> <li>Coach service advisors on documentation standards, customer communication, and operational ownership.</li> <li>Foster a culture of accountability, recognition, continuous learning, and operational excellence.</li> </ul> <p><strong>Qualifications & Fit</strong></p> <ul> <li>5+ years of automotive service or reconditioning experience.</li> <li>3+ years leading technicians or production teams.</li> <li>Strong understanding of used vehicle inspections, mechanical repair, cosmetic repair, detailing, and vendor management.</li> <li>Experience in high-volume dealership, auction, CarMax, Carvana, EchoPark, OEM, or EV environments preferred.</li> <li>Strong leadership, communication, and organizational skills.</li> <li>Passion for EVs and operational excellence.</li> <li>Valid driver's license with a clean driving record (21+).</li> </ul> <p><strong>Technical Skills</strong></p> <ul> <li>Knowledge of dealership management systems and inventory software.</li> <li>Understanding of EV systems and high-voltage safety preferred.</li> <li>Ability to analyze operational KPIs and production reports.</li> <li>Lean/Six Sigma experience is a plus.</li> </ul> <p><strong>Physical Requirements</strong></p> <ul> <li>Stand and walk for extended periods.</li> <li>Lift up to 50 pounds.</li> <li>Work indoors and outdoors around moving vehicles and shop equipment.</li> <li>Safely operate vehicles throughout the facility.</li> </ul> <p><strong>Benefits</strong></p> <ul> <li>Competitive salary + performance bonus</li> <li>Health, dental, and vision insurance</li> <li>PTO</li> <li>401(k) plan</li> </ul> <p><strong>Why Ever and this…