Quality & Training Manager

About this role

<div class="content-intro"><p>Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health. <br><br>By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.</p></div><p><span data-contrast="none">The </span><strong><span data-contrast="none">Manager, Service Delivery – Quality & Training</span></strong><span data-contrast="none"> leads oversight of quality and training efforts across one or more assigned sites, ensuring timely, high-quality, and compliant ROI services. This leader oversees Supervisors and frontline teams, manages staffing and scheduling, drives operational quality improvement and training efforts, and ensures adherence to standardized workflows. The Manager serves as the operational heartbeat at the local level—owning throughput, quality, and training while partnering closely with ROI Operations and Account Management teams.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p> <p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 3">You will:</span></span></strong><span data-ccp-props="{"134245418":false,"134245529":false,"335559685":720,"335559738":280,"335559739":80,"335559991":360}"> </span></p> <ul> <li><span data-contrast="none">Design and lead a centralized QA strategy across all ROI operations (onshore, offshore, call center, and site-based teams)</span><span data-ccp-props="{"201341983":0,"335559740":240,"469777462":[720],"469777927":[0],"469777928":[8]}"> </span></li> <li><span data-contrast="none">Establish standardized audit methodologies, sampling models, and scoring frameworks aligned to SOPs and client requirements</span><span data-ccp-props="{"201341983":0,"335559740":240,"469777462":[720],"469777927":[0],"469777928":[8]}"> </span></li> <li><span data-contrast="none">Ensure consistent application of QA/QC processes for record release accuracy and compliance across all locations</span><span data-ccp-props="{"201341983":0,"335559740":240,"469777462":[720],"469777927":[0],"469777928":[8]}"> </span></li> <li><span data-contrast="none">Serve as the single point of accountability for enterprise quality performance</span><span data-ccp-props="{"201341983":0,"335559740":240,"469777462":[720],"469777927":[0],"469777928":[8]}"> </span></li> <li><span data-contrast="none">Oversee a central QA team responsible for auditing work across multiple accounts and facilities</span><span data-ccp-props="{"201341983":0,"335559740":240,"469777462":[720],"469777927":[0],"469777928":[8]}"> </span></li> <li><span data-contrast="none">Define audit cadence (pre-release, post-release, targeted audits) based on risk level and request type</span><span data-ccp-props="{"201341983":0,"335559740":240,"469777462":[720],"469777927":[0],"469777928":[8]}"> </span></li> <li><span data-contrast="none">Ensure audit findings are documented, trended, and escalated appropriately</span><span data-ccp-props="{"201341983":0,"335559740":240,"469777462":[720],"469777927":[0],"469777928":[8]}"> </span></li> <li><span data-contrast="none">Standardize quality scoring calibration sessions to ensure consistency across QA analysts</span><span data-ccp-props="{"201341983":0,"335559740":240,"469777462":[720],"469777927":[0],"469777928":[8]}"> </span></li> <li><span data-contrast="none">Develop and deploy centralized training programs for all ROI roles (processors, leads, call teams, offshore teams)</span><span…