Quality Assurance Supervisor (S26)

About this role

"Ella” means ‘come’ in Greek. A heartfelt invitation to explore, connect, and feel inspired. At Ella Resorts, we open our doors to a world where every moment becomes a cherished memory. We reimagine the art of resort living for the modern lifestyle traveler. Those who seek not just a destination, but a meaningful journey. Our curated collection of beachfront retreats, set across some of the Mediterranean’s most iconic shores, invites you to embrace adventure, unwind in style, and discover the true essence of summer living.
In order to support our rapid growth we are seeking to hire Quality Assurance Supervisor.
This is a great opportunity for someone who aspires to develop her/himself and become part of an innovative and vibrant team of hospitality professionals who aim high!

Position Summary
The Quality Assurance Supervisor's responsibilities include inspecting materials, processes and products, ensuring compliance with new and existing quality standards and regulations, implementing quality management actions and ensuring that all company policies and procedures are followed by all employees. Monitors compliance with government regulations regarding environmental protection, food safety, fire safety, and other safety requirements. Conducts training sessions on quality control methods and techniques to ensure that all employees are familiar with best practices.

Key Responsibilities
Ensures compliance with current regulations
Monitors and reporting on all activities, processes, and procedures
Monitors the performance of quality control systems in all departments of the hotel to ensure effectiveness and efficiency
Produces reports regarding non-conformance of processes, quality of daily operations, root cause analysis, or quality trends for all the processes carried out in the hotel’s departments
Verifies that raw materials and finished food items meet established quality standards
Directs testing and inspection activities throughout all departments like kitchen, F&B services, Housekeeping, etc.
Ensures that all departmental procedures adhere to quality standards
Inspects all the areas of the facility like kitchen, service counter, guest service area, store, etc. to ensure compliance of all the set standards
Undertakes the facility/internal audit as per set schedule
Ensures there is no contamination of food at any level of food handling within the organization
Checks the quantitative parameters of food quality assessment as per national and international quality standards
Determines data-driven solutions and implementing quality improvement plans
Performs regular inspections and reviews to ensure employees adhere to quality and safety policies
Assists with the development of company policies, processes, and procedures
Provides departments with quality planning and support
Conducts or assisting with regulatory and quality training sessions
Prepares and maintaining quality management documentation
Follows effective waste management and recycling practices at workplace
Complying with ISO accreditation requirements
Follow any reasonable order from the Division manager/ Director
Requirements

Minimum of 3 years of experience working with quality systems
Degree in a related field
Certification of quality control is a strong advantage (ISO 9001, 22000, 14001, etc.)
Proficiency in Microsoft Office and with business application software, purchasing and resource planning systems
Excellent decision-making and problem-solving skills

Key Skills
Flexibility to respond to a range of different work situations
Passion for delivering exceptional levels of guest service
Negotiation and excellent Communication skills
Ability to remain calm and courteous in demanding situations
Pleasant personality
Motivate and manage staff
Be able to plan and organize work
Discipline and continuation
Be able to work in a team
Training skills
Benefits
Competitive remuneration package
Career advancement in a fast-growing organization
Continuous learning & development within a transparent & inclusive working environment
Collaborative working environment
Accommodation & meals

Ella Resorts are dedicated to providing exceptional guest experiences across its brand and our amazing Team members are at the heart of it.
Join us today to build our future together.
All applications will be acknowledged and treated as strictly confidential.