Quality Assurance Manager (Sales)

About this role

This position is with Kaaiser, one of the brands under Manifest Global, which also includes Cialfo, BridgeU and Explore. Please note that this is a 5.5-day working role.

Kaaiser is India’s No.1 study abroad brand for the Australia destination, backed by over 30 years of leadership and credibility in global student recruitment. As part of the Manifest Global which includes Cialfo, BridgeU, and Explore, Kaaiser has built deep institutional relationships, strong market trust, and one of India’s most respected education partner networks.

About the Role

We are hiring a Quality Assurance Manager to define, monitor, and elevate quality standards across Kaaiser’s agent-facing and operational teams.

This is not a passive audit or compliance role. You will act as the custodian of quality and speed, ensuring that:

• Agents receive accurate, timely, and consistent information

• Interactions with agents are professional, responsive, and dependable

• Operational handoffs and follow-ups happen with clarity and discipline

You will work closely with sales, operations, and leadership to identify gaps, drive corrective action, and continuously raise execution standards.

What Success Looks Like

• You are successful in this role if:

• Agent satisfaction improves due to faster response times and clearer communication

• Errors, rework, and escalations from agents reduce materially

• SLAs for agent queries, follow-ups, and processing are consistently met

• Quality issues are identified early and addressed systemically

• Quality standards are embedded into daily operations, not enforced reactively

What You Will Own

• Quality Standards & Frameworks

• Define and maintain quality benchmarks for all agent-facing interactions

• Build clear QA frameworks covering: