Quality Assurance Manager (Davao) | Onsite
Tasq Staffing Solutions, Inc. · Davao City, Davao del Sur, Philippines · 2026-07-02
About this role
Work Setup: Onsite (Davao) Target Start Date: ASAP
Requirements: Telco experience should be recent At least 2 years telco experience At least 1 year of experience as Quality Assurance Manager Handling AT&T program is a plus Can start ASAP Willing to work onsite in Davao
Responsibilities: Manage the QA lifecycle: Handle hiring, onboarding, performance evaluations, and the daily workflow schedules of Quality Analysts and Specialists. Mentor and coach: Act as an advanced expert to guide junior team members, setting clear operational objectives and sharing best practices. Escalation management: Serve as the main point of contact for complex or highly escalated operational quality matters. Omnichannel evaluation: Oversee the auditing of customer interactions across multiple channels including voice calls, emails, and chat communications. Standardization: Ensure all agent evaluations match established standard guidelines, client frameworks, and corporate policies.
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