Quality Assurance Coordinator

About this role

<div class="content-intro"><p data-start="110" data-end="461"><span style="font-family: helvetica, arial, sans-serif;"><strong data-start="110" data-end="145">Absolute International Security</strong> is a leading provider of professional security guard services in the Southern California region. We are dedicated to providing exceptional service to our local businesses and clients through a focus on integrity, vigilance, professionalism, and reliability. You will be a part of a team that strives to make a positive impact on our company culture as well as on the communities we serve.</span></p></div><p><span style="font-family: helvetica, arial, sans-serif;"><strong>Job Title:</strong> Quality Assurance Coordinator</span></p> <p><span style="font-family: helvetica, arial, sans-serif;"><strong>Pay Rate:</strong> $19.00 - $20.00</span></p> <p><span style="font-family: helvetica, arial, sans-serif;"><strong>Location:</strong> Irwindale, CA</span></p> <p><span style="font-family: helvetica, arial, sans-serif;"><strong>Available Job Schedules:</strong> </span></p> <ul> <li><span style="font-family: helvetica, arial, sans-serif;">Friday - Tuesday: Day Shift (6AM - 2:30PM)</span></li> <li><span style="font-family: helvetica, arial, sans-serif;">Tuesday - Saturday: Swing Shift (2PM - 10:30PM)</span></li> </ul> <p><span style="font-family: helvetica, arial, sans-serif;"><strong>FLSA Status:</strong> Full-Time, Non-Exempt</span></p> <p> </p> <p><span style="font-family: helvetica, arial, sans-serif;"><strong>Job Overview</strong></span></p> <p><span style="font-family: helvetica, arial, sans-serif;">Absolute International Security is seeking a professional Quality Assurance Coordinator to provide day-to-day support to the Operations department. This role is responsible for ensuring accuracy, consistency, and effectiveness of security personnel in the field by providing remote security monitoring, incident response, and audits for all assigned personnel and locations. This role serves as a central communication point between security guards, security supervisors, clients, and management to ensure efficient operations and exceptional customer service. The ideal candidate is highly organized, self-motivated, and able to manage multiple priorities in a fast-paced environment.</span></p> <p><span style="font-family: helvetica, arial, sans-serif;"><strong>Key Responsibilities</strong></span></p> <p><span style="font-family: helvetica, arial, sans-serif;">Quality Assurance Audits</span></p> <ul> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Monitor and audit security personnel for performance, credentials, training, contract compliance, and adherence to company policy.</span></li> <li style="font-family: helvetica, arial, sans-serif;">Appropriately respond to deficiencies by addressing them with the employee or escalating issues to the appropriate department / manager.</li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Conduct analysis of security personnel KPIs to ensure proper and effective deployment of security personnel to appropriate locations.</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Review and escalate notifications of potential security, operational, or safety risks to the appropriate manager / client.</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Ensure compliance with labor laws, company policies, and contractual scope of work requirements.</span></li> </ul> <p><span style="font-family: helvetica, arial, sans-serif;">Quality Assurance Operations</span></p> <ul> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Conduct Quality Assurance calls to ensure active, alert, and effective security personnel deployed in the field.</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Respond promptly to emergencies, incidents, and performance deficiencies.</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Use available company technology platforms to ensure quality control with security personnel performance.</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Maintain communication with security personnel via phone, text, email, and other company communication platforms.</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Document critical security personnel activities, incidents, and operational…